Mtnet North Macedonia
Mtnet North Macedonia Technographics
Mtnet North Macedonia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mtnet North Macedonia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 899 Mtnet North Macedonia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mtnet North Macedonia has purchased the following applications: NetCracker BSS/OSS for OSS/BSS in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Workplace by Facebook for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mtnet North Macedonia is running and its propensity to invest more and deepen its relationship with NEC Corporation , LivePerson , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mtnet North Macedonia revenues, which have grown to $229.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mtnet North Macedonia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mtnet North Macedonia Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2014 | 2015 |
In 2014 Mtnet North Macedonia implemented NetCracker BSS/OSS in its revenue management footprint for fixed line services. The deployment centered on Netcracker's Revenue Management Rating and Billing Manager version 5.3, formerly Geneva and Infinys Rating and Billing, while the company’s mobile business continued to operate on BSCS iX Release 2 operated by a sister company.
NetCracker BSS/OSS was configured for core rating and billing, revenue management, and billing mediation workflows, aligning with standard OSS/BSS functional terminology. Configuration work emphasized the rating engine, billing cycle orchestration, and product catalog rationalization to enable convergent product definitions and support future full quad play offerings.
The consolidation program included interface consolidation to harmonize upstream and downstream integrations with the BSCS iX Release 2 environment used by the mobile business. Integration efforts focused on mediation layers and interconnect billing interfaces so a single convergent billing platform could serve both fixed and mobile business areas, with operational coverage initially centered on fixed line commercial billing operations.
Governance for the program prioritized platform consolidation to reduce operating complexity and capture operational synergies, with stated goals to reduce operating costs and to expand product capabilities across business functions. Rollout sequencing prioritized interface consolidation and product catalog convergence ahead of unified billing closure, positioning NetCracker BSS/OSS as the central OSS/BSS platform for convergent billing across the organization.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Mtnet North Macedonia deployed LivePerson Conversational Cloud on its public website. LivePerson Conversational Cloud is used as a Chatbots and Conversational AI platform to orchestrate web based conversational interactions and digital customer touchpoints. The implementation is cloud native and focused on embedding web chat widgets and asynchronous messaging within the telco web experience.
Functional capabilities implemented align with standard Chatbots and Conversational AI workflows, including automated chat handling, intent classification, routing to human agents, and scripted engagement flows that initiate transactions or support conversations. Operational coverage centers on digital customer engagement and front line support, affecting website customer service and contact center digital channels. The configuration links Mtnet North Macedonia, LivePerson Conversational Cloud, Chatbots and Conversational AI to customer service and digital engagement business functions.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Mtnet North Macedonia deployed Workplace by Facebook as an enterprise Collaboration platform. The deployment surfaces Workplace by Facebook on the company website, providing employees with a web-accessible social feed and group-based entry points to internal collaboration tools.
Core functional capabilities implemented include social news feed, project and topic groups, real-time messaging, file sharing, and live video, aligning with standard Collaboration category workflows. Configuration emphasis was placed on group-based information architecture, administrative roles and permissions, and content moderation to enable structured knowledge sharing and internal communications.
Operational ownership centers on internal communications and employee engagement, with IT and corporate communications managing governance and user provisioning. The implementation is delivered as a cloud-hosted SaaS application exposed via the public website for employee access, and managed through Workplace by Facebook administrative controls to centralize policy and content governance.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
SD-WAN | IaaS |
|
2016 | 2017 |
|
IT Decision Makers and Key Stakeholders at Mtnet North Macedonia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mtnet North Macedonia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mtnet North Macedonia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mtnet North Macedonia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mtnet North Macedonia Technographics
Mtnet North Macedonia is a Communications organization based in Macedonia,
with around 899 employees and annual revenues of $229.0 million.
Mtnet North Macedonia operates a diverse technology stack with applications such as
NetCracker BSS/OSS, LivePerson Conversational Cloud and Workplace by Facebook,
covering areas like OSS/BSS, Chatbots and Conversational AI and Collaboration.
Mtnet North Macedonia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NEC Corporation, LivePerson and Facebook.
Mtnet North Macedonia recently adopted applications including
Medallia Kampyle in 2021, Workplace by Facebook in 2018 and Microsoft Azure Cloud Services in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mtnet North Macedonia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mtnet North Macedonia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mtnet North Macedonia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.