Southborough, 01772-4026, MA,
United States
Malvern Process Systems Technographics
Malvern Process Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Malvern Process Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Malvern Process Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Malvern Process Systems has purchased the following applications: Slack Connect for Collaboration in 2022, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Malvern Process Systems is running and its propensity to invest more and deepen its relationship with Salesforce , Atlassian , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Malvern Process Systems revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Malvern Process Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Malvern Process Systems Tech Stack and Enterprise Applications
Malvern Process Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Malvern Process Systems implemented Slack Connect from Salesforce as a Collaboration application to enable customer facing messaging on its website. The deployment positions Slack Connect as a public facing communication channel routed from the website contact flow, aligning the Company Application Category Business Function relationship as Malvern Process Systems Slack Connect Collaboration for external communications and partner interactions.
Slack Connect was configured to leverage core Collaboration capabilities such as real time messaging, channel based conversations and shared file exchange, with dedicated channels used to separate inbound website inquiries. The architecture is a cloud hosted Slack service exposed through the website contact layer, and governance emphasis is on channel access management and external collaborator controls to manage who can join Connect channels.
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Malvern Process Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Malvern Process Systems deployed Salesforce Sales Cloud as its primary sales platform, implemented within the Sales Automation,CRM,Sales Engagement category. Salesforce Sales Cloud is operated as a cloud SaaS instance and is used on the company website to capture inbound leads and route contact form submissions directly into the CRM. The implementation leverages standard Sales Cloud capabilities including lead capture and assignment, contact and account management, opportunity and pipeline tracking, task and activity management, and dashboard reporting to support a single user commercial operation.
Operationally the Salesforce Sales Cloud instance centralizes sales workflow and web-to-lead processing for Malvern Process Systems, enabling sales engagement and follow up from a single operational account. Governance is simplified for a one person organization, with role based access limited to core user and administrative settings, and automated workflow rules used to convert leads and sequence follow up. Integrations are focused on website form ingestion and standard email and calendar synchronization consistent with Sales Automation,CRM,Sales Engagement deployments, keeping the architecture cloud native and lightweight.
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Malvern Process Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Malvern Process Systems implemented Atlassian Jira Service Desk as its IT Service Management solution to manage website-facing customer and support intake. The deployment is surfaced directly on the company website, routing external inquiries into a centralized web portal and ticketing queue operated through Atlassian Jira Service Desk, supporting customer support and IT helpdesk functions for the organization.
The implementation uses Atlassian Jira Service Desk capabilities such as ticketing and service request workflows, incident triage, knowledge base articles, form-driven request capture, and SLA-oriented queue management to structure case handling. Governance is centered on a single, web-facing intake point with configured request types and workflow automation to standardize routing and response procedures, aligning Malvern Process Systems Atlassian Jira Service Desk IT Service Management with its customer support operations.
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Malvern Process Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Malvern Process Systems CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Malvern Process Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Malvern Process Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||