Madrid, 28823,
Spain
MAN Truck & Bus Iberia Technographics
MAN Truck & Bus Iberia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MAN Truck & Bus Iberia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 MAN Truck & Bus Iberia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MAN Truck & Bus Iberia has purchased the following applications: Avaya Contact Center Select for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MAN Truck & Bus Iberia is running and its propensity to invest more and deepen its relationship with Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MAN Truck & Bus Iberia revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MAN Truck & Bus Iberia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MAN Truck & Bus Iberia Tech Stack and Enterprise Applications
MAN Truck & Bus Iberia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Contact Center Select | Call Center | CRM | x | 2014 | 2015 |
In 2014, MAN Truck & Bus Iberia deployed Avaya Contact Center Select to serve its Call Center operations across its regional service offices. The implementation was driven by a requirement for continuous telephony availability, a point emphasized by IT Manager Antonio Caballero who stated each office is a service point for end customers and the company cannot afford to break that connection.
Avaya Contact Center Select was configured to deliver core call center functionality, including intelligent call routing, interactive voice response flows, agent desktop controls, and operational reporting aligned with Call Center category capabilities. The deployment used contact routing and skill-based distribution to standardize inbound voice handling and agent queuing across sites, and reporting modules were provisioned to support supervisor monitoring and queue management.
Operational integration focused on aligning the Avaya Contact Center Select instance with the corporate telephony network and agent workstations to preserve uninterrupted customer voice service across MAN Truck & Bus Iberia offices. Governance and execution were managed by the internal IT organization under the IT manager, with a phased rollout approach across service points to minimize disruption and ensure telephony continuity.
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IT Decision Makers and Key Stakeholders at MAN Truck & Bus Iberia
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Apps Being Evaluated by MAN Truck & Bus Iberia Executives
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