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Marriott International China
Location
No. 26, Xiaoyun Rd, Chaoyang,
Beijing, 100125,
China
Website
https://www.marriott.com/cn/
Phone
86 10 5927 8888
Artw industry
Leisure and Hospitality
Employee
Revenue

Marriott International China Technographics

Marriott International China Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Marriott International China and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7100 Marriott International China employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Marriott International China has purchased the following applications: Shiji Astral Payments for Payment Processing in 2018, Sojern for Guest Management in 2023, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Marriott International China is running and its propensity to invest more and deepen its relationship with Shiji Group , Sojern , TheFork or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Marriott International China revenues, which have grown to $4.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marriott International China intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Marriott International China Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Shiji Group Legacy Shiji Astral Payments Payment Processing ERP Financial Management n/a 2018 2018
In 2018, Marriott International China deployed Shiji Astral Payments as its Payment Processing solution across a targeted China portfolio. The engagement migrated 167 hotels from the Opera system and aligned property connections to the Marriott International Central Reservation System to meet group standards. The Shiji Astral Payments implementation centralized payment authorization and settlement workflows, and configured property-level payment capture for front desk and point-of-sale channels consistent with Payment Processing best practices. Configuration work included payment routing, tokenization-ready credential handling, and alignment with property management interfaces to preserve transactional continuity. Integrations explicitly included connection to Marriott's Central Reservation System and the Opera property management footprint during the cutover, enabling synchronized guest folio and reservation-linked charging across the estate. The operational scope covered 167 former Starwood hotels across China, executed as part of Marriott's global IT deployment plan. Rollout and governance were managed jointly by Shiji Group Professional Services teams and Marriott International, with the program completed from start to finish in three months and finished in late December 2018. The migration was completed without disrupting hotel operations workflows, preserving daily operational continuity while standardizing Payment Processing across the converted properties.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sojern Legacy Sojern Guest Management ERP Services and Operations n/a 2023 2023
Reservation and Booking Management ERP Services and Operations 2016 2016
Reservation and Booking Management ERP Services and Operations 2016 2016
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Audio Video and Web Conferencing Collaboration 2020 2020
Audio Video and Web Conferencing Collaboration 2024 2024
Collaboration Collaboration 2018 2018
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2024 2024
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2016 2016
Digital Asset Management Content Management 2021 2021
Digital Signing Content Management 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2013 2013
eCommerce eCommerce 2014 2014
Personalization and Product Recommendations eCommerce 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Analytics CRM 2021 2021
Customer Data Platform CRM 2015 2015
Customer Engagement CRM 2021 2021
Customer Experience CRM 2021 2021
Customer Experience CRM 2020 2020
Customer Experience CRM 2021 2021
Customer Experience CRM 2021 2021
Customer Experience, Customer Analytics CRM 2023 2023
Customer Support CRM 2021 2021
Data Management Platform CRM 2015 2015
Data Management Platform CRM 2021 2021
Data Management Platform CRM 2015 2015
Data Management Platform CRM 2023 2023
Data Management Platform CRM 2023 2023
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2020 2020
Listing Management CRM 2016 2016
Marketing Analytics CRM 2016 2016
Marketing Analytics CRM 2021 2021
Marketing Analytics CRM 2023 2023
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2014 2014
Tag Management CRM 2020 2020
Tag Management CRM 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
Application Performance Management ITSM 2016 2016
IT Service Management ITSM 2021 2021
IT Service Management ITSM 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2023 2023
Governance, Risk and Compliance TRM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2016 2016
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Marriott International China
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Marriott International China Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Marriott International China Technographics

Marriott International China is a Leisure and Hospitality organization based in China, with around 7100 employees and annual revenues of $4.10 billion.

Marriott International China operates a diverse technology stack with applications such as Shiji Astral Payments, Sojern and Salesforce Chat (formerly Salesforce Live Agent), covering areas like Payment Processing, Guest Management and Chatbots and Conversational AI.

Marriott International China has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Shiji Group, Sojern and Salesforce.

Marriott International China recently adopted applications including Brightcove in 2024, Figma Design in 2024 and Akamai CDN in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Marriott International China’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Marriott International China’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Marriott International China technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.