Mason Companies, Inc.
1251 1st Ave,
Chippewa Falls, 54729, WI,
United States
Chippewa Falls, 54729, WI,
United States
1 715-723-1871
Retail
Mason Companies, Inc. Technographics
Mason Companies, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mason Companies, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Mason Companies, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mason Companies, Inc. has purchased the following applications: Five9 Performance Management for Performance and Goal Management in 2024, Stibo Systems Multidomain Master Data Management for Analytics and BI in 2011, Adobe Connect for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mason Companies, Inc. is running and its propensity to invest more and deepen its relationship with Five9 , Oracle , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mason Companies, Inc. revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mason Companies, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mason Companies, Inc. Tech Stack and Enterprise Applications
Mason Companies, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Performance Management | Performance and Goal Management | HCM | n/a | 2024 | 2024 |
In 2024, Mason Companies, Inc. implemented Five9 Performance Management as part of a broader adoption of the Five9 Intelligent CX Platform to transform its contact center and CRM operations. The initiative targeted retail customer service agent performance, concentrating on agent coaching, quality assurance, and workforce planning within Mason Companies contact center operations.
Five9 Performance Management was configured to deliver role-specific performance dashboards, scorecards, automated quality scoring, and workforce management views. The deployment leveraged Performance and Goal Management capabilities to instrument agent KPIs, enable continuous coaching workflows, and centralize quality monitoring for supervisors and QA analysts.
Operational integration consolidated interaction and CRM-derived performance data with the Five9 platform to provide a single source of truth for supervisors, quality teams, and workforce planners. The scope encompassed contact center supervisors, quality assurance teams, and workforce management functions across Mason Companies agent operations.
Governance shifted toward dashboard-driven review cadences, standardized QA scoring rules, and documented coaching playbooks to operationalize performance insights. The Five9 Performance Management rollout corresponded with case study outcomes reporting a 95% customer satisfaction rate and large productivity gains in agent operations.
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Task Management | HCM |
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2016 | 2016 |
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Mason Companies, Inc. Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stibo Systems | Legacy | Stibo Systems Multidomain Master Data Management | Analytics and BI | Analytics and BI | n/a | 2011 | 2012 |
In 2011, Mason Companies, Inc. implemented Stibo Systems Multidomain Master Data Management in the Analytics and BI category to establish a central product master view and accelerate merchandising and product marketing operations. The project framed the application as a dedicated MDM platform providing a single source of truth for product attributes, classifications, and digital assets to support trading, merchandising, and ecommerce business functions.
Stibo Systems Multidomain Master Data Management was deployed as a multidomain platform focused on product data management, with configuration that treated product information from a master data perspective and decoupled that master layer from the supply chain applications. The implementation emphasized automation of data onboarding and data quality processes, enabling employees to manage higher volumes of SKUs and to scale enrichment and syndication workflows without proportionally increasing headcount.
Operational coverage extended across channels and divisions, supporting organic growth and faster time to market for ecommerce where speed-to-market is critical. Over the past three years the company onboarded more than one million SKUs through the MDM platform while simultaneously increasing overall data quality, demonstrating the platform capability to handle large catalog expansion and multi-channel distribution requirements.
Governance and process changes centered on centralized master data stewardship and automated validation rules to streamline merchandising and product marketing lifecycles. The Stibo Systems Multidomain Master Data Management platform provided a foundation for ongoing product innovation, and the automation capabilities permitted staff to scale efforts and accelerate growth without adding resources.
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Mason Companies, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Mason Companies, Inc. deployed Adobe Connect on its public website to provide web-based conferencing and customer engagement. Adobe Connect is used as the Audio Video and Web Conferencing application on the site, enabling hosted sessions launched directly from web pages. The deployment is embedded on the company website to provide browser-based access for external attendees.
The implementation leverages Adobe Connect capabilities typical of the Audio Video and Web Conferencing category, including virtual meeting rooms, webinar hosting, screen sharing, session recording, and attendee management, to support customer-facing meetings and training workflows. Operational coverage is focused on external stakeholder engagement through the website, positioning Adobe Connect as the customer-facing conferencing layer delivered via browser sessions.
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Collaboration | Collaboration |
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2018 | 2018 |
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Mason Companies, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Mason Companies, Inc. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Mason Companies, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2024 | 2024 |
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Mason Companies, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Mason Companies, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Mason Companies, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mason Companies, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Sourcing and Distribution | VP | Supply Chain | |
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Director Of Fulfillment | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Inventory Management & Sourcing Director | Director | Procurement | |
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Apps Being Evaluated by Mason Companies, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mason Companies, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mason Companies, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Mason Companies, Inc. Technographics
Mason Companies, Inc. is a Retail organization based in United States,
with around 750 employees and annual revenues of $150.0 million.
Mason Companies, Inc. operates a diverse technology stack with applications such as
Five9 Performance Management, Stibo Systems Multidomain Master Data Management and Adobe Connect,
covering areas like Performance and Goal Management, Analytics and BI and Audio Video and Web Conferencing.
Mason Companies, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Five9, Stibo Systems and Adobe Systems.
Mason Companies, Inc. recently adopted applications including
Five9 Performance Management in 2024, Five9 AI Agents in 2024 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mason Companies, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mason Companies, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mason Companies, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.