Chippewa Falls, 54729, WI,
United States
Mason Companies, Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mason Companies, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Mason Companies, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mason Companies, Inc. has purchased the following applications: Five9 Performance Management for Performance and Goal Management in 2024, Stibo Systems Multidomain Master Data Management for Analytics and BI in 2011, Adobe Connect for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mason Companies, Inc. is running and its propensity to invest more and deepen its relationship with Five9 , Oracle , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mason Companies, Inc. revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mason Companies, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Performance Management | Performance and Goal Management | HCM | n/a | 2024 | 2024 |
In 2024, Mason Companies, Inc. implemented Five9 Performance Management as part of a broader adoption of the Five9 Intelligent CX Platform to transform its contact center and CRM operations. The initiative targeted retail customer service agent performance, concentrating on agent coaching, quality assurance, and workforce planning within Mason Companies contact center operations.
Five9 Performance Management was configured to deliver role-specific performance dashboards, scorecards, automated quality scoring, and workforce management views. The deployment leveraged Performance and Goal Management capabilities to instrument agent KPIs, enable continuous coaching workflows, and centralize quality monitoring for supervisors and QA analysts.
Operational integration consolidated interaction and CRM-derived performance data with the Five9 platform to provide a single source of truth for supervisors, quality teams, and workforce planners. The scope encompassed contact center supervisors, quality assurance teams, and workforce management functions across Mason Companies agent operations.
Governance shifted toward dashboard-driven review cadences, standardized QA scoring rules, and documented coaching playbooks to operationalize performance insights. The Five9 Performance Management rollout corresponded with case study outcomes reporting a 95% customer satisfaction rate and large productivity gains in agent operations.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2012 | 2012 |
|
|
|
|
|
Task Management | HCM |
|
2016 | 2016 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stibo Systems | Legacy | Stibo Systems Multidomain Master Data Management | Analytics and BI | Analytics and BI | n/a | 2011 | 2012 |
In 2011, Mason Companies, Inc. implemented Stibo Systems Multidomain Master Data Management in the Analytics and BI category to establish a central product master view and accelerate merchandising and product marketing operations. The project framed the application as a dedicated MDM platform providing a single source of truth for product attributes, classifications, and digital assets to support trading, merchandising, and ecommerce business functions.
Stibo Systems Multidomain Master Data Management was deployed as a multidomain platform focused on product data management, with configuration that treated product information from a master data perspective and decoupled that master layer from the supply chain applications. The implementation emphasized automation of data onboarding and data quality processes, enabling employees to manage higher volumes of SKUs and to scale enrichment and syndication workflows without proportionally increasing headcount.
Operational coverage extended across channels and divisions, supporting organic growth and faster time to market for ecommerce where speed-to-market is critical. Over the past three years the company onboarded more than one million SKUs through the MDM platform while simultaneously increasing overall data quality, demonstrating the platform capability to handle large catalog expansion and multi-channel distribution requirements.
Governance and process changes centered on centralized master data stewardship and automated validation rules to streamline merchandising and product marketing lifecycles. The Stibo Systems Multidomain Master Data Management platform provided a foundation for ongoing product innovation, and the automation capabilities permitted staff to scale efforts and accelerate growth without adding resources.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2024 | 2024 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||