MasterClass
475 Brannan St, Ste. 230,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 855-981-8208
Professional Services
MasterClass Technographics
MasterClass Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MasterClass and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 MasterClass employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MasterClass has purchased the following applications: Sage Intacct for ERP Financial in 2014, Greenhouse ATS for Applicant Tracking System in 2013, Guardrails AI Enterprise for AI Guardrails in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MasterClass is running and its propensity to invest more and deepen its relationship with Sage , Oracle , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MasterClass revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MasterClass intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MasterClass Tech Stack and Enterprise Applications
MasterClass ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, MasterClass implemented Sage Intacct as its ERP Financial system to centralize core accounting functions. The work reflected a self-implementation model where the internal finance team executed configuration activities with targeted assistance, establishing Sage Intacct as the primary financial ledger and reporting platform for the organization.
The Sage Intacct deployment concentrated on standard ERP Financial capabilities including general ledger configuration, accounts payable, accounts receivable, cash management, and financial reporting. Implementation activities emphasized chart of accounts design, period close workflows, configurable approval routing, role based access controls, and audit trail enablement to support finance and accounting operations. Governance and rollout were managed through finance led ownership, documented configuration standards, and phased user enablement across accounting staff, with operational coverage focused on corporate finance functions in the United States.
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2017 |
|
|
|
|
|
Payment Processing | ERP |
|
2017 | 2017 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Subscription and Recurring Billing | ERP |
|
2018 | 2018 |
|
MasterClass HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, MasterClass implemented Greenhouse ATS as its Applicant Tracking System. The Greenhouse ATS deployment is used to power the public careers site and capture external applicants on careers.masterclass.com, serving as the primary system for recruiting and talent acquisition.
Configuration focused on standard Applicant Tracking System capabilities including job posting orchestration, candidate tracking and status workflows, interview scheduling and scorecards, and offer workflow management. Greenhouse ATS was configured to publish job listings to the MasterClass careers site and to manage application intake, pipeline segmentation, and requisition tracking for hiring managers and recruiters.
Integration is explicit between Greenhouse ATS and the MasterClass careers site, ensuring job listings and application forms route directly into Greenhouse ATS. Operational ownership rests with recruiting and HR teams, who leverage structured interview workflows and scorecard governance to coordinate selection decisions and standardize hiring processes across the organization.
|
MasterClass AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guardrails AI | Legacy | Guardrails AI Enterprise | AI Guardrails | AI Development | n/a | 2025 | 2025 |
In 2025 MasterClass implemented Guardrails AI Enterprise, an AI Guardrails application, to generate synthetic conversational data and judge labeled evaluation sets that support ML training, QA, and model evaluation. The implementation leveraged Guardrails AI Snowglobe simulation capabilities to construct realistic synthetic personas and scenario driven conversations for conversational model validation.
The deployment focused on Snowglobe simulation pipelines configured to produce judge labeled eval sets and persona variations, with explicit use cases for training data augmentation and model QA. Guardrails AI Enterprise was used to define simulation scenarios, orchestrate multi turn conversations, and capture labeler signals for downstream evaluation, embedding the full application name Guardrails AI Enterprise within operational workflows.
Integrations concentrated on feeding the synthetic data and judge labeled eval sets into MasterClass OnCall model training and evaluation workflows, with operational scope documented in the United States. The implementation standardized synthetic persona creation and evaluation artifacts so ML engineers and QA teams could ingest consistent datasets into model training and validation pipelines.
Governance and rollout emphasized reuse of Snowglobe generated eval sets for model evaluation and QA acceptance criteria, and the vendor case study documents adoption for training and evaluation. Outcomes explicitly reported include improved realism of synthetic personas and broad adoption of the Snowglobe outputs for MasterClass model training and evaluation.
|
MasterClass AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
MasterClass Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
MasterClass Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
MasterClass CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
MasterClass ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2021 | 2021 |
|
MasterClass TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
MasterClass PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management, iPaaS (Integration Platform as a Service) | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
MasterClass IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at MasterClass
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Accounting Manager | Manager | Finance | |
|
|
|
Director Of Accounting | Director | Finance | |
|
|
|
Accounting Operations Lead | Manager | Finance | |
|
|
|
Director, Customer Success | Director | Customer Service | |
|
|
|
Manager Customer Success Enterprise | Manager | Customer Service | |
|
|
|
Enterprise Customer Success Manager | Manager | Customer Service | |
|
|
|
Director, Marketing (Lifecycle, Engagement, & CRM) | Director | Marketing | |
|
Apps Being Evaluated by MasterClass Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MasterClass IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MasterClass digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MasterClass Technographics
MasterClass is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $200.0 million.
MasterClass operates a diverse technology stack with applications such as
Sage Intacct, Greenhouse ATS and Guardrails AI Enterprise,
covering areas like ERP Financial, Applicant Tracking System and AI Guardrails.
MasterClass has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Greenhouse and Guardrails AI.
MasterClass recently adopted applications including
Guardrails AI Enterprise in 2025, Criteo Commerce Media Platform in 2023 and Zendesk Support Ticketing System in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MasterClass’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MasterClass’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MasterClass technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.