Moorhead, 56560, MN,
United States
Matt's Automotive Service Center Technographics
Matt's Automotive Service Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Matt's Automotive Service Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Matt's Automotive Service Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Matt's Automotive Service Center has purchased the following applications: Tekmetric Shop Management for Shop Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Matt's Automotive Service Center is running and its propensity to invest more and deepen its relationship with Tekmetric or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Matt's Automotive Service Center revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Matt's Automotive Service Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Matt's Automotive Service Center Tech Stack and Enterprise Applications
Matt's Automotive Service Center ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tekmetric | Legacy | Tekmetric Shop Management | Shop Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Matt's Automotive Service Center deployed Tekmetric Shop Management to consolidate shop-level operations and formalize front-office workflows at the Columbia Heights location and across its broader service footprint. Tekmetric Shop Management is used as the primary Shop Management application to support daily shop coordination, customer communications, and transaction tracking under the store level Guest Experience Manager and assistant operations leadership.
Tekmetric Shop Management was configured to manage core shop functions including estimate creation and build and sell estimate workflows, appointment and schedule management, bay workflow orchestration, parts and inventory control, core and return handling, and point-of-sale flagging and receipt tracking. Configuration focused on aligning Tekmetric workflows with the store responsibilities documented for the Guest Experience Manager, specifically guest touch points, workflow throughput, inventory controls, and margin oversight.
The Tekmetric deployment operates alongside a set of explicitly named operational systems, integrating functionally with the Shoploaner Fleet Management System for loaner vehicle logistics, Trainual as the learning management and SOP repository, Shopgenie for customer retention and CRM interactions, Slack for internal operational communications, Uber for Business for third party loaner transport coordination, and Microsoft Office Suite for email and document workflows. Tekmetric is the central Shop Management node coordinating customer updates to guests, communications to district and operations managers, and data used by controllers and owners for operational visibility.
Governance for the Tekmetric implementation is exercised through the Guest Experience Manager role which manages schedules, workflow adherence, inventory and purchase compliance, and daily guest communications across platforms. Operational discipline is reinforced by bi-monthly one on ones, daily and weekly meetings, and quarterly management trainings linked to Trainual procedures, ensuring that Tekmetric-supported processes map directly to the company’s documented service delivery and store management practices.
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IT Decision Makers and Key Stakeholders at Matt's Automotive Service Center
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Owner & Founder | CXO | Operations | ||||
| Controller | Director | Finance | ||||
| District Manager | Manager | Operations | ||||
| Operations Manager | Manager | Operations |
Apps Being Evaluated by Matt's Automotive Service Center Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||