Manchester, M12 4JD,
United Kingdom
Max Contact Technographics
Max Contact Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Max Contact and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Max Contact employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Max Contact has purchased the following applications: Sage Intacct for ERP Financial in 2023, Deepgram Speech to Text for Speech Recognition AI in 2024, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Max Contact is running and its propensity to invest more and deepen its relationship with Sage , Deepgram , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Max Contact revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Max Contact intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Max Contact Tech Stack and Enterprise Applications
Max Contact ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2023 | 2023 |
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Max Contact AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deepgram | Legacy | Deepgram Speech to Text | Speech Recognition AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, MaxContact integrated Deepgram Speech to Text into its cloud contact-centre platform, establishing a Speech Recognition AI capability to support compliance, agent coaching, and analytics. The deployment targeted MaxContact's UK contact-center and CRM space and positioned Deepgram Speech to Text as the central transcription engine for voice interaction capture and analysis.
The implementation configured Deepgram Speech to Text to deliver high-fidelity transcriptions that feed the companys speech analytics and quality assurance workflows. Functional capabilities implemented included automated transcription for compliance review, transcript indexing for analytics, and transcript-based inputs to agent training processes, with configuration focused on accuracy and throughput rather than on-premise infrastructure.
Deepgram Speech to Text was integrated with MaxContacts cloud contact-centre platform and CRM systems to populate analytics pipelines and compliance repositories, enabling faster insight delivery to customers. Operational governance was adjusted to incorporate transcript review and analytics-driven coaching workflows, and the rollout covered the UK contact-center operational footprint. The program resulted in materially higher transcription accuracy and faster insights for customers, improving compliance monitoring, agent training, and analytics readiness.
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Max Contact Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2024 | 2024 |
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Max Contact Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2022 | 2022 |
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Max Contact CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation, Sales Engagement | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2020 | 2020 |
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Max Contact ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Max Contact PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Max Contact IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Max Contact CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Max Contact
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Max Contact Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||