Max Tool
5798 Ontario Mills Pkwy,
Ontario, 91764, CA,
United States
Ontario, 91764, CA,
United States
1 909-592-6888
Distribution
Max Tool Technographics
Max Tool Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Max Tool and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Max Tool employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Max Tool has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Tidio Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Max Tool is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Max Tool revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Max Tool intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Max Tool Tech Stack and Enterprise Applications
Max Tool ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Max Tool implemented Oracle NetSuite ERP as its ERP Financial system. The deployment centralized core financial processes for a 400 employee, $50 million distribution company and established NetSuite as the primary financial application for accounting, reporting, and tax workflows.
The Oracle NetSuite ERP implementation covered standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management, period end close routines, budgeting and forecasting, and margin analysis. The implementation included creation of company wide reports and saved searches within NetSuite to support financial planning and analysis and director level reporting.
Integrations and operational coverage were explicit around tax and external accounting workflows, with Sovos sales tax software implemented and maintained within NetSuite to support multistate sales tax compliance. The accounting organization also coordinated directly with a third party CPA for annual tax filings and maintained relationships with banking partners to support cash management and treasury related processes.
Governance and process changes were driven by an internal ERP administrator and accounting leadership who developed KPIs, standardized analytic reports, and implemented new accounting processes to improve efficiency across multiple departments. Responsibility for preparing financial statements, period end performance analysis, IRC Section 263A cost management, and sales and business tax filings was retained inside the NetSuite environment to centralize control and reporting.
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Payment Processing | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Max Tool AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Max Tool implemented Tidio Live Chat on its website. Tidio Live Chat is categorized as Chatbots and Conversational AI and was deployed to handle customer-facing inquiries and lead capture on the site.
The deployment used a web-embedded chat widget configured with automated chatbot flows, canned responses, proactive messaging, and live operator handoff. The implementation included chat session management, visitor tracking, and offline message capture to preserve leads when live staff were unavailable. These capabilities reflect standard Chatbots and Conversational AI functional modules such as automated response orchestration and live chat console management.
Operational coverage is focused on the corporate website, routing inbound chats to customer service and online sales personnel during business hours, with captured contacts queued for follow-up. Governance emphasized chat handling workflows, escalation rules, and console configuration to ensure consistent response practices. Tidio Live Chat continues to serve as Max Tool's chat layer for online support and lead engagement within their customer service and sales functions.
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Max Tool Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Max Tool implemented Microsoft 365 as its Collaboration platform to standardize communication and document workflows across its United States operations. The Microsoft 365 deployment served a 400 employee distributor environment and was positioned to centralize messaging, document sharing, and team collaboration functions.
The implementation of Microsoft 365 centered on Exchange Online for email, SharePoint Online for document management and intranet, Microsoft Teams for real time collaboration and meetings, and OneDrive for Business for user file sync and offline access. Configuration work emphasized tenant level provisioning of Office applications, mailbox policies, SharePoint site collections, and Teams governance aligned with Collaboration functional workflows.
Identity and access control were governed through Azure Active Directory to provide single sign on and conditional access for corporate users across the United States. Max Tool’s public website references Microsoft 365 as part of its hosted corporate services, reflecting the cloud based footprint for corporate communication and content services.
Governance included defined tenant administrator roles, data classification and sharing policies, and a phased onboarding and user training approach to drive consistent Collaboration practices across sales, operations, procurement and administrative functions. The operational focus prioritized secure, cloud native collaboration tooling and centralized administration for an organization of this size.
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Max Tool eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Max Tool CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Max Tool IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Max Tool CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Max Tool
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Vice President of Sales and Marketing | VP | Marketing | |
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Sales | Manager | Finance | |
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Apps Being Evaluated by Max Tool Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Max Tool IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Max Tool digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Max Tool Technographics
Max Tool is a Distribution organization based in United States,
with around 400 employees and annual revenues of $50.0 million.
Max Tool operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Tidio Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Max Tool has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tidio and Microsoft.
Max Tool recently adopted applications including
Google Pay in 2021, Gorgias in 2021 and Attentive in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Max Tool’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Max Tool’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Max Tool technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.