Bridgeville, 15017, PA,
United States
Maxim Crane Works, L.P. Technographics
Maxim Crane Works, L.P. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maxim Crane Works, L.P. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Maxim Crane Works, L.P. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maxim Crane Works, L.P. has purchased the following applications: IBM AS/400 for ERP Financial in 2019, ChatSupport Live Chat for Chatbots and Conversational AI in 2021, WooCommerce for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maxim Crane Works, L.P. is running and its propensity to invest more and deepen its relationship with IBM , ChatSupport , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maxim Crane Works, L.P. revenues, which have grown to $887.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maxim Crane Works, L.P. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maxim Crane Works, L.P. Tech Stack and Enterprise Applications
Maxim Crane Works, L.P. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Maxim Crane Works, L.P. deployed IBM AS/400 as its ERP Financial application. The implementation focused on centralizing financial processing and contract administration for the largest crane rental operator in the United States.
The IBM AS/400 deployment configured core financial workflows including day to day invoice processing, billing and accounts receivable functionality, contract creation and daily insurance administration. Maxim leveraged IBM AS/400 alongside Microsoft Excel and other accounting programs for transactional entry and reporting, reflecting a mixed client toolset used by billing and contracts staff. Standard ERP Financial capabilities such as general ledger posting and contract record management were aligned with operational billing tasks.
Operational scope covered the Northern Kentucky billing and contracts administration office while the application supported finance and contracts teams across more than 50 nationwide locations. The system provided transaction support and information to managers and employees consistent with the listed responsibilities for Billing Assistant and Contracts Administrator roles. Deployment usage emphasized day to day processing and centralized access to contract and insurance records for site and corporate finance personnel.
Governance centered on daily processing routines with defined responsibilities for invoice handling, contract creation and insurance record maintenance. Staff skills emphasized strong Microsoft Excel proficiency and AS400 experience for operational accuracy and reporting. The IBM AS/400 ERP Financial implementation therefore centralized transaction processing and contract administration within Maxim Crane Works, L.P.'s corporate finance and contracts function.
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Maxim Crane Works, L.P. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatSupport | Legacy | ChatSupport Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Maxim Crane Works, L.P. deployed ChatSupport Live Chat to its public website. The deployment positions ChatSupport Live Chat as the customer-facing conversational interface, categorized under Chatbots and Conversational AI, and directly tied to web channel engagement on the company site.
The implementation uses an embedded live chat widget and standard conversational modules including real-time messaging, session-based lead capture, and canned response libraries. Configuration emphasizes visitor detection and chat routing to internal agents, and is configured to collect pre-chat contact information to support follow up and case creation workflows.
Operational coverage is focused on the corporate website and supports customer support and sales lead capture functions. Governance elements evident in the implementation align with chat routing rules, standardized response templates, and escalation workflows to ensure consistent handling across support and commercial teams.
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Maxim Crane Works, L.P. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, Maxim Crane Works, L.P. implemented WooCommerce on its public website. The deployment uses WooCommerce from Automattic as the company's eCommerce solution to provide customer-facing storefront and transactional capabilities.
The implementation embeds the WooCommerce application into the site-level WordPress content management environment, enabling standard eCommerce modules such as product catalog and product pages, shopping cart and checkout workflows, and order management. The configuration is extensible through plugins for payment routing, tax and shipping rules, and inventory synchronization, aligning with common eCommerce operational patterns for online sales and customer self-service.
Operational coverage centers on the public web channel, supporting sales and customer-facing functions through the website. Governance for the installation is likely focused on plugin lifecycle management, theme and platform updates, and security patching to maintain PCI and platform hygiene, consistent with typical WooCommerce operational practices.
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Maxim Crane Works, L.P. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2021 | 2021 |
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Maxim Crane Works, L.P. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Maxim Crane Works, L.P.
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Apps Being Evaluated by Maxim Crane Works, L.P. Executives
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