MBNA LIMITED
Chester Business Park Wrexham Road,
Chester, x, CH4 9WW,
United Kingdom
Chester, x, CH4 9WW,
United Kingdom
44 34 5606 2062
Banking and Financial Services
MBNA LIMITED Technographics
MBNA LIMITED Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MBNA LIMITED and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 MBNA LIMITED employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MBNA LIMITED has purchased the following applications: Google Pay for Payment Processing in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Adobe Experience Manager for Digital Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MBNA LIMITED is running and its propensity to invest more and deepen its relationship with Google , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MBNA LIMITED revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MBNA LIMITED intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MBNA LIMITED Tech Stack and Enterprise Applications
MBNA LIMITED ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, MBNA LIMITED integrated Google Pay into its website to support online payments. The deployment of Google Pay addressed Payment Processing needs for browser and mobile checkout flows, positioning Google Pay as the customer-facing payment instrument for web-based card acceptance.
The implementation included embedding the Google Pay payment button and wiring Google Pay APIs into the merchant checkout flow, enabling tokenized card transactions and in-browser authorization flows. Configuration work focused on payment request orchestration, merchant credentials, and the handling of Google Pay tokens within the checkout session, while preserving card-on-file references in customer accounts when applicable.
Integration work was centered on the public website checkout layer and its connections to MBNA LIMITED billing and card authorization processes, ensuring the Google Pay transaction tokens could be presented to backend payment processing controls. Operational coverage included ecommerce checkout, card management within customer accounts, and support processes that surface payment method options to retail customers on the site.
Governance and rollout activities emphasized merchant configuration, certificate and credential management for Google Pay APIs, QA validation of tokenized transaction flows, and alignment with card network acceptance requirements. The deployment of Google Pay was implemented as a web-first Payment Processing capability, with attention to secure token handling and checkout orchestration.
|
MBNA LIMITED AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, MBNA LIMITED deployed LivePerson Conversational Cloud on its UK website. MBNA LIMITED implemented LivePerson Conversational Cloud as a Chatbots and Conversational AI platform to support customer service and digital engagement.
The implementation centers on web-embedded conversational agents and managed messaging sessions, using chatbot flows for common enquiries, intent classification and automated routing to human agents when escalation is required. LivePerson Conversational Cloud provides conversation orchestration, session persistence, proactive messaging triggers and analytics modules that align with standard Chatbots and Conversational AI functional workflows.
Architecturally the deployment is cloud hosted and embedded in the web front end, with session handoff and escalation workflows designed to align with customer service operational processes and web channel availability. Operational scope is the MBNA website in the United Kingdom, positioning the platform as the primary conversational entry point for digital customers.
Governance and operational control focus on intent taxonomy maintenance, conversation training cycles, scripted escalation rules and monitoring to preserve conversational quality and compliance. Operational ownership is centered in customer service and digital channels teams, with ongoing iteration on conversation models and governance policies to manage live production interactions.
|
MBNA LIMITED Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2019 | 2019 |
In 2019, MBNA LIMITED implemented Adobe Experience Manager as its Digital Asset Management solution on the public website. Adobe Experience Manager serves as the centralized asset repository and delivery layer for web content, handling high-resolution images, creative renditions, and editorial assets used across site templates. The deployment is focused on the website content supply chain, supporting web authoring and content publishing workflows.
Configuration includes asset ingestion and metadata management, automated rendition generation, and permissioned authoring workflows to support marketing and web operations teams. Governance covers content review and publishing approvals, taxonomy-driven search and asset lifecycle controls, and editorial role separation between marketing, creative, and digital operations.
|
MBNA LIMITED CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
MBNA LIMITED ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
MBNA LIMITED IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
MBNA LIMITED CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at MBNA LIMITED
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Managing Director | Director | Finance | |
|
|
|
Human Resources Business Partner - Vice President | VP | HR | |
|
|
|
Treasury Manager | Manager | Treasury | |
|
|
|
Vendor, Expense and Business Continuity Oversight Manager | Manager | Finance | |
|
|
|
Head of Finance | Director | Finance | |
|
|
|
Finance Systems Manager | Manager | IT | |
|
|
|
Sourcing Manager | Manager | Procurement | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Head of HR Change, Operations & Analytics | Director | HR | |
|
|
|
VP Resource & Expense Manager | VP | Finance | |
|
Apps Being Evaluated by MBNA LIMITED Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MBNA LIMITED IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MBNA LIMITED digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MBNA LIMITED Technographics
MBNA LIMITED is a Banking and Financial Services organization based in United Kingdom,
with around 4000 employees and annual revenues of $650.0 million.
MBNA LIMITED operates a diverse technology stack with applications such as
Google Pay, LivePerson Conversational Cloud and Adobe Experience Manager,
covering areas like Payment Processing, Chatbots and Conversational AI and Digital Asset Management.
MBNA LIMITED has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, LivePerson and Adobe Systems.
MBNA LIMITED recently adopted applications including
Adobe Experience Cloud in 2021, AppDynamics APM in 2021 and Google Pay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MBNA LIMITED’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MBNA LIMITED’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MBNA LIMITED technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.