McCue
125 Water St,
Danvers, 01923, MA,
United States
Danvers, 01923, MA,
United States
1 978-741-8500
Professional Services
McCue Technographics
McCue Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by McCue and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 145 McCue employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McCue has purchased the following applications: Fieldpoint Platform for Field Service Management in 2010, LiveChat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McCue is running and its propensity to invest more and deepen its relationship with Fieldpoint Service Applications , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McCue revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McCue intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
McCue Tech Stack and Enterprise Applications
McCue ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fieldpoint Service Applications | Legacy | Fieldpoint Platform | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, McCue implemented Fieldpoint Platform for Field Service Management in its UK office. The Fieldpoint Platform integrated project management and field service capabilities with Microsoft Dynamics GP to automate estimates, inventory, purchasing and billing, aligning field operations with financial processes.
The implementation deployed Fieldpoint Platform modules for project and job costing, work order management and inventory control, and configured the application to synchronize estimates, inventory levels, purchase orders and invoices with Microsoft Dynamics GP. Configuration focused on data mapping between Fieldpoint Platform records and GP transactional entities to remove manual entry points and support billing and procurement workflows.
Operational coverage centered on the UK office and impacted project management, field service delivery, finance and procurement functions. Governance changes established a centralized data flow between field technicians and finance to eliminate duplicate data entry and improve project completion times, outcomes documented in the implementation case notes.
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McCue AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, McCue implemented LiveChat on its public website. LiveChat is deployed as a Chatbots and Conversational AI solution to provide real time visitor messaging and operator led conversations for web visitors.
The implementation centers on an embedded web chat widget and an agent console, reflecting common Chatbots and Conversational AI capabilities such as real time visitor context, canned responses, chat transcripts, and session based routing. Configuration emphasizes site level embedding and operator configuration rather than back office platform extensions. The deployment supports synchronous customer engagement and web based lead qualification workflows.
Operational coverage is the McCue public website, with agent facing access provisioned for client services and business development personnel. The LiveChat deployment directly affects customer engagement and inbound lead capture business functions, aligning website traffic to operator assisted conversations. Administrative functions are handled through the LiveChat console for transcript archive and basic reporting.
Governance centers on site level provisioning, operator configuration, and maintenance of canned response libraries to standardize interactions. The LiveChat implementation embeds conversational capability into McCue customer engagement at the web layer without indication of broader enterprise system replacement.
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McCue Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 McCue implemented Microsoft 365 to centralize collaboration across its professional services organization. The Microsoft 365 deployment, classified under Collaboration, was provisioned to support core business functions including corporate email, document management and virtual meetings for an approximately 145 person workforce. The implementation targeted the company's United States operations and aimed to standardize productivity tooling across project delivery and internal operations.
The rollout used a cloud tenant based architecture with Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams and Office applications configured for centralized identity and security management. McCue uses Microsoft 365 on their website and the configuration suggests integration of cloud hosted content and user collaboration workflows with the corporate web presence. Governance emphasized access controls, content lifecycle policies and collaboration governance administered by IT in coordination with professional services leadership.
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McCue Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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McCue CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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McCue EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2021 |
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McCue ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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McCue IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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McCue CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at McCue
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by McCue Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from McCue IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the McCue digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD McCue Technographics
McCue is a Professional Services organization based in United States,
with around 145 employees and annual revenues of $90.0 million.
McCue operates a diverse technology stack with applications such as
Fieldpoint Platform, LiveChat and Microsoft 365,
covering areas like Field Service Management, Chatbots and Conversational AI and Collaboration.
McCue has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fieldpoint Service Applications, LiveChat, Inc. and Microsoft.
McCue recently adopted applications including
StackPath CDN in 2023, Cloudflare CDN in 2022 and HubSpot CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of McCue’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates McCue’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete McCue technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.