New Delhi, 110001,
India
Mcdonald'S India Technographics
Mcdonald'S India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mcdonald'S India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 Mcdonald'S India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mcdonald'S India has purchased the following applications: UrbanPiper Prime POS for Point Of Sale in 2021, know\'N\'act Customer Engagement for Customer Engagement in 2014, Google Hosted Libraries for Content Delivery Network in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mcdonald'S India is running and its propensity to invest more and deepen its relationship with UrbanPiper , know\'N\'act , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mcdonald'S India revenues, which have grown to $510.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mcdonald'S India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mcdonald'S India Tech Stack and Enterprise Applications
Mcdonald'S India ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UrbanPiper | Legacy | UrbanPiper Prime POS | Point Of Sale | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Mcdonald'S India implemented UrbanPiper Prime POS to centralize online ordering, aggregator integrations, and menu synchronization across its digital channels. UrbanPiper Prime POS was adopted as a Point Of Sale solution to unify order flows between third party aggregators and direct ordering channels while providing a single surface for menu management and configuration.
The implementation emphasized order orchestration, real time menu synchronization, and channel management capabilities consistent with Point Of Sale deployments. Configuration work focused on centralized menu publishing, automated channel sync to ensure pricing and availability parity, and order routing to a consolidated order management layer.
Integrations were concentrated on aggregator platforms and online ordering channels to streamline incoming orders and broaden channel reach across Mcdonald'S India operations in India. Operational scope affected store operations, digital commerce teams, and fulfillment workflows by bringing multi channel order streams into a common processing pipeline.
Governance for the rollout centered on centralized menu governance and channel connector configuration to maintain consistency across channels and speeds of update. Reported outcomes from the UrbanPiper relationship included improved order processing and expanded channel reach through unified aggregator integrations and menu sync.
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Mcdonald'S India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| know\'N\'act | Legacy | know\'N\'act Customer Engagement | Customer Engagement | CRM | n/a | 2014 | 2014 |
In 2014, Mcdonald'S India deployed know'N'act Customer Engagement as a Customer Engagement application to capture real-time restaurant feedback across its India restaurant network. The implementation centralized real-time feedback capture and automated alerting to restaurant staff, embedding CRM-style case creation and notification workflows so frontline teams received immediate operational alerts. Functional capabilities implemented included real-time feedback ingestion, configurable alert rules, staff notification workflows, and operational dashboards to triage issues and coordinate resolution.
The deployment focused on routing feedback directly to restaurant staff and operations managers in India, enabling store-level incident triage and resolution to prevent escalation on social channels. Governance and process changes emphasized workflow-based triage, staff acknowledgement, and alignment between operations and customer service functions to close the feedback loop. The CRM/customer-experience deployment reduced time-to-resolution and improved operations according to the vendor case study.
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Mcdonald'S India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Hosted Libraries | Content Delivery Network | IaaS | n/a | 2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Mcdonald'S India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Mcdonald'S India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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