McDonald's (UK)
11-59 High Rd,
London, N2 8AW,
United Kingdom
London, N2 8AW,
United Kingdom
44 37 0524-4622
Leisure and Hospitality
McDonald's (UK) Technographics
McDonald's (UK) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by McDonald's (UK) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120000 McDonald's (UK) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McDonald's (UK) has purchased the following applications: Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2018, IBM Tririga Real Estate Management for Facility Management in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McDonald's (UK) is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , LIFELENZ , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McDonald's (UK) revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McDonald's (UK) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
McDonald's (UK) Tech Stack and Enterprise Applications
McDonald's (UK) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, McDonald's Uk deployed Benefex Cloud8 BEAM at WorkTM to provide centralized Benefits Administration. The Benefex Cloud8 BEAM at WorkTM implementation was delivered as a cloud-hosted, employee-facing portal embedded on the McDonald's UK website to support online benefits access for the UK workforce.
The deployment focused on core Benefits Administration capabilities including employee self-service enrollment, eligibility rules configuration, benefits communications and total rewards statements. Configuration work emphasized enrollment windows, lifecycle event handling and personalized benefits messaging, aligning platform workflows with HR and total rewards processes.
Operational coverage targeted McDonald's Uk HR and total rewards teams and the employee population across UK restaurants and corporate sites, using the embedded portal as the primary engagement layer. Access and navigation were provisioned through the website integration, positioning the application as the front end for benefits information and enrollment actions.
Governance centered on role based access controls, HR driven configuration of eligibility and enrollment policies, and managed enrollment cycles to standardize benefits administration processes. The implementation framed Benefex Cloud8 BEAM at WorkTM as the system of record for employee benefits communication and self service in the United Kingdom.
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Workforce Management | HCM |
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2024 | 2024 |
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McDonald's (UK) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, McDonald's (UK) implemented IBM Tririga Real Estate Management as a Facility Management application. A concentrated effort in Birmingham from June 2019 to September 2019 saw a small real estate administration team working directly in the new Tririga system to remediate and fix lease records as part of the initial deployment.
Workstreams focused on lease administration and lease management configuration inside IBM Tririga Real Estate Management, applying corrective edits to contractual fields, dates, and occupancy data. The team mapped lease attributes to the Tririga data model, cleaned existing records, and established standardized lease administration workflows and approval steps aligned to Facility Management operational terminology.
Operational coverage was centered on the UK real estate administration and property operations function, executed by in-office teams coordinating through regular meetings and iterative remediation sessions. No external integrations are documented in the source notes, the implementation emphasis remaining on data quality, record remediation, and functional configuration of the Facility Management application.
Governance operated through a small cross-functional team model, with meeting-driven coordination to manage shifting data and business-rule issues during the rollout. IBM Tririga Real Estate Management was positioned as the central Facility Management tool for McDonald's (UK) real estate administration, with hands-on user-driven fixes embedding lease administration practices into the system.
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Point Of Sale | ERP Services and Operations |
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2022 | 2022 |
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Point Of Sale | ERP Services and Operations |
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2025 | 2025 |
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McDonald's (UK) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, McDonald's (UK) deployed Adobe Connect on their website to enable web-based meeting and webinar delivery. Adobe Connect is used as an Audio Video and Web Conferencing platform to support webinar hosting, screen sharing, persistent meeting rooms, participant management, and recorded content distribution, the full application name Adobe Connect is surfaced within the public site for both scheduled and on-demand sessions.
The implementation is oriented toward corporate communications and learning functions, with Adobe Connect configured to manage attendee registration, session moderation, and access controls for internal and external audiences. Deployment leverages web-hosted conferencing interfaces embedded into McDonald's UK web pages to deliver synchronous sessions and host recorded assets, while governance centers on centralized IT and communications ownership to standardize meeting templates, permissions, and moderation workflows across the site.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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McDonald's (UK) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2023 | 2023 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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McDonald's (UK) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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McDonald's (UK) CRM
McDonald's (UK) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2024 | 2024 |
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McDonald's (UK) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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McDonald's (UK) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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McDonald's (UK) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at McDonald's (UK)
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Estates UK & Ireland | Director | Finance | |
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UKI GBS Real Estate Accounting Manager | Manager | Finance | |
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Real Estate and Lease Assistant Accountant | Manager | Operations | |
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GBS Finance Team Leader Real Estate | Manager | Finance | |
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Director, Global Loyalty Program Strategy & Design | Director | Customer Service | |
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Global Market Engagement CRM & Loyalty Manager | Manager | Customer Service | |
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Brand and CRM Manager | Manager | Customer Service | |
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CMO | CXO | Marketing | |
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Global Senior Manager Customer Engagement | Manager | Customer Service | |
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Apps Being Evaluated by McDonald's (UK) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from McDonald's (UK) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the McDonald's (UK) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD McDonald's (UK) Technographics
McDonald's (UK) is a Leisure and Hospitality organization based in United Kingdom,
with around 120000 employees and annual revenues of $5.00 billion.
McDonald's (UK) operates a diverse technology stack with applications such as
Benefex Cloud8 BEAM at WorkTM, IBM Tririga Real Estate Management and Adobe Connect,
covering areas like Benefits Administration, Facility Management and Audio Video and Web Conferencing.
McDonald's (UK) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, IBM and Adobe Systems.
McDonald's (UK) recently adopted applications including
Celestra Point Of Sale in 2025, LIFELENZ in 2024 and Adobe Analytics Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of McDonald's (UK)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates McDonald's (UK)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete McDonald's (UK) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.