Mediflow
Mediflow Technographics
Mediflow Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mediflow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Mediflow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mediflow has purchased the following applications: Sage BusinessVision for ERP Financial in 2020, LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mediflow is running and its propensity to invest more and deepen its relationship with Sage , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mediflow revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mediflow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mediflow Tech Stack and Enterprise Applications
Mediflow ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage BusinessVision | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Mediflow implemented Sage BusinessVision as its ERP Financial application. The Canadian manufacturing company based in Markham, Ontario produces water pillows, employs about 30 people and manages a customer and vendor base exceeding 1,000, and the implementation focused on centralizing core accounting workflows.
The Sage BusinessVision deployment consolidated full cycle accounts receivable, accounts payable, petty cash management, bank reconciliation and general ledger processing within the ERP Financial environment. Configuration included master file management for customers and vendors, standardized invoice matching, batching and coding routines, bank deposit and cash receipt application workflows, and the embedding of month-end work in process accounting. The system was used to support HST and WSIB filing processes and assisted in year-end reporting and audit activities.
Operational integrations included use of clients EDI systems for customer communications and electronic exchanges, alongside procedural connectivity to banking activities for reconciliation and deposits. The implementation affected finance, accounts receivable, accounts payable, operations and sales functions, with finance staff working directly with the VP of Operations and sales managers to investigate and resolve invoice discrepancies and payment issues.
Governance emphasized documented company procedures for invoice handling and reconciliations, with matching, batching and coding controls enforced through Sage BusinessVision. Ongoing operational scope remained concentrated on the Markham site and Canadian statutory filings, aligning the Sage BusinessVision ERP Financial application with the company accounting controls and cross-functional dispute resolution processes.
|
Mediflow AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Mediflow implemented LiveChat on its public website. Mediflow implemented LiveChat, a Chatbots and Conversational AI application, to provide real time customer engagement for its manufacturing product lines and the customer service function.
The deployment centers on the LiveChat web chat widget embedded into key site pages, connecting live visitors to an agent console and chat history. Configuration included conversational greeting flows, canned responses and transcript capture to support synchronous and asynchronous interactions, aligned with standard Chatbots and Conversational AI workflows.
Operational coverage is focused on the website and customer support activities, managed by Mediflow’s internal support team given the company size of 30 employees. Governance emphasized chat handling procedures, standardized response templates and incremental rollout to align chat interactions with existing customer service processes.
|
Mediflow Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Mediflow implemented Microsoft 365 to establish cloud-based Collaboration tools across the organization. The deployment is based on a Microsoft 365 tenant and leverages core Collaboration capabilities including Exchange Online style email and calendaring, cloud file storage and document collaboration via OneDrive and SharePoint style services, and team messaging and meeting capabilities consistent with Microsoft Teams style functionality. Microsoft 365 is used to centralize content creation, versioning, and synchronous communication across employee workflows.
The implementation supports Mediflow’s core business functions including operations, sales, and administration for a 30 employee manufacturing company in Canada. Governance focuses on tenant administration, user account provisioning, access control and content lifecycle policies, delivered through a phased rollout to employee groups. Mediflow also uses Microsoft 365 on its public website to surface collaboration links and employee-facing content, aligning the Microsoft 365 Collaboration environment with web workflows.
|
Mediflow eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
eCommerce Fraud Protection | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
Product Review Management | eCommerce |
|
2017 | 2017 |
|
Mediflow CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Mediflow IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Mediflow
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mediflow Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mediflow IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mediflow digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mediflow Technographics
Mediflow is a Manufacturing organization based in Canada,
with around 30 employees and annual revenues of $5.0 million.
Mediflow operates a diverse technology stack with applications such as
Sage BusinessVision, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Mediflow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, LiveChat, Inc. and Microsoft.
Mediflow recently adopted applications including
LiveRamp Platform in 2022, Criteo Commerce Media Platform in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mediflow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mediflow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mediflow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.