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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Melco Embroidery Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Drift Legacy Drift AI Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2017 2017
Audio Video and Web Conferencing Collaboration 2017 2017
Collaboration Collaboration 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Aspect Software Legacy Aspect Zipwire Call Center CRM n/a 2016 2016
In 2016, Melco Embroidery implemented Aspect Zipwire as its Cloud Contact Center solution. The deployment leveraged Aspect Zipwire built-in IVR functionality and cloud routing to enable scalable handling of inbound contacts and to support remote representatives. Configuration emphasized IVR-driven call flows and standardized agent session handling to ensure consistent contact triage. Aspect Zipwire was provisioned with the option to activate additional channels in the future, preserving multi-channel engagement capabilities beyond voice. The implementation targeted customer service and technical support operations across Melco Embroidery United States operations, centralizing contact routing, remote agent access and workforce flexibility. Governance focused on central configuration of IVR scripts and routing rules to align agent workflows with support operations.
CRM CRM 2021 2021
Marketing Analytics CRM 2016 2016
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Melco Embroidery
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Melco Embroidery Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Melco Embroidery Technographics

Melco Embroidery is a Manufacturing organization based in United States, with around 200 employees and annual revenues of $20.0 million.

Melco Embroidery operates a diverse technology stack with applications such as Drift AI Chatbot, Cisco Webex Meetings and Aspect Zipwire, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Call Center.

Melco Embroidery has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Drift, Cisco Systems and Aspect Software.

Melco Embroidery recently adopted applications including Automattic Jetpack CRM in 2021, Salesforce Sales Cloud in 2021 and Google Cloud Platform (GCP) in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Melco Embroidery’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Melco Embroidery’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Melco Embroidery technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.