Mental Illness Fellowship Victoria
276 Heidelberg Rd,
Melbourne, 3078, VIC,
Australia
Melbourne, 3078, VIC,
Australia
61 3 8486-4200
Healthcare
Mental Illness Fellowship Victoria Technographics
Mental Illness Fellowship Victoria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mental Illness Fellowship Victoria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Mental Illness Fellowship Victoria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mental Illness Fellowship Victoria has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Civica CarelinkPlus for Patient Management in 2020, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mental Illness Fellowship Victoria is running and its propensity to invest more and deepen its relationship with Infor , Civica , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mental Illness Fellowship Victoria revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mental Illness Fellowship Victoria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mental Illness Fellowship Victoria Tech Stack and Enterprise Applications
Mental Illness Fellowship Victoria ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Mental Illness Fellowship Victoria deployed Infor SunSystems to support core ERP Financial activities for the organization s finance function. The deployment was focused on operationalizing accounts payable processing, payment runs, journal entry controls, and expense reconciliation across the finance team.
Configuration centered on invoice lifecycle and payable modules within Infor SunSystems, with formalized workflows to review and sort daily invoices, code invoices to the correct cost center, and enforce authorizer approvals. The implementation sustained a high-volume invoice intake, with staff entering and uploading about 100 plus invoices into Infor SunSystems each business day, and performing manual journal entry processing for specific accounts.
Operational integrations were intentionally lightweight and manual, with finance staff using MS Excel to prepare and process journal entries before input into the SUN environment, and liaising directly with suppliers to resolve account queries. Payment orchestration in Infor SunSystems supported weekly EFT and cheque payment runs, while accounts payable activities extended to petty cash, cabcharge handling, and support for organization credit card expense reconciliation and processing.
Governance and workflow changes emphasized authorization controls and month end close participation, ensuring every invoice was approved by the correct authorizers and included in the month end processes. The deployment framed Infor SunSystems as the central ERP Financial platform for accounts payable, payments, reconciliations, and journal control within Mental Illness Fellowship Victoria s finance operations.
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Mental Illness Fellowship Victoria ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Civica | Legacy | Civica CarelinkPlus | Patient Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Mental Illness Fellowship Victoria deployed Civica CarelinkPlus as its Patient Management application to support client-facing service delivery across mental health, disability and community care programs. The implementation was positioned to centralize client records and operational workflows for case management and service coordination across the organisation.
Civica CarelinkPlus was configured to support core client management capabilities including client intake and registration, care planning and progress notes, service activity recording, role-based access controls and routine system enhancements. Administration and configuration work included database administration tasks, design and execution of SQL scripts and procedures, and regular application upgrades to maintain performance and compliance.
Operational integration work emphasized interoperability across the existing application suite and third-party systems, using APIs and structured integration patterns to ensure data exchange between service teams and business systems. The implementation covered multiple operational sites noted in recruitment and support briefs, with application ownership residing in the Business Systems Transformation team and Tier 3 application support responsible for integration troubleshooting and production support.
Governance and runbook activities focused on Tier 3 application support, lifecycle management, requirements capture, testing and controlled deployments, with administrators accountable for database creation and refreshes, replication and access management. Documentation, release management and stakeholder engagement with service delivery teams were established to sustain ongoing configuration, enhancements and high availability of Civica CarelinkPlus as the Patient Management backbone for Mental Illness Fellowship Victoria.
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Mental Illness Fellowship Victoria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 Mental Illness Fellowship Victoria deployed Hotjar on its public website, instrumenting the site to capture user behavior and qualitative feedback as part of its Customer Experience efforts. The implementation targeted web engagement for prospective clients and referrers visiting service and support pages, with Hotjar serving as the front end behavioral analytics tool for the organization.
The deployment used the Hotjar tracking snippet embedded in site templates to enable core Hotjar capabilities such as heatmaps, session recordings, on page surveys, and feedback widgets. Configuration aligned sampling and page targeting to primary service entry points, and the team applied session recording controls and event targeting to focus data capture on critical user journeys without broad sitewide sampling.
Operational coverage was limited to the public website and centered on digital engagement, UX, marketing, and service access workflows, enabling cross functional teams to observe navigation patterns and qualitative signals. Governance controls were implemented to address sensitive data capture, including PII masking and consent gating consistent with healthcare privacy expectations, and rollout was managed as a site level instrumentation project rather than an enterprise backend integration.
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Mental Illness Fellowship Victoria PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Mental Illness Fellowship Victoria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Mental Illness Fellowship Victoria CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Mental Illness Fellowship Victoria
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Corporate Services | Director | Finance | |
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Accounts Receivable Associate | Manager | Finance | |
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IT Applications Manager | Manager | IT | |
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Director Of Information Communication Technology | Director | IT | |
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Customer Service Officer | Manager | Customer Service | |
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Chief Executive Officer | CXO | Finance | |
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General Manager, Services | Manager | Finance | |
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State Manager Consumer Directed Support Services Vic & Tas | Manager | Customer Service | |
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Apps Being Evaluated by Mental Illness Fellowship Victoria Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mental Illness Fellowship Victoria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mental Illness Fellowship Victoria digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mental Illness Fellowship Victoria Technographics
Mental Illness Fellowship Victoria is a Healthcare organization based in Australia,
with around 800 employees and annual revenues of $210.0 million.
Mental Illness Fellowship Victoria operates a diverse technology stack with applications such as
Infor SunSystems, Civica CarelinkPlus and Hotjar,
covering areas like ERP Financial, Patient Management and Customer Experience.
Mental Illness Fellowship Victoria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Civica and Contentsquare.
Mental Illness Fellowship Victoria recently adopted applications including
Zendesk Service in 2021, Civica CarelinkPlus in 2020 and Zendesk Support Ticketing System in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mental Illness Fellowship Victoria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mental Illness Fellowship Victoria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mental Illness Fellowship Victoria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.