Merchants Foodservice
1100 Edward Street,
Hattiesburg,, 39401, MS,
United States
Hattiesburg,, 39401, MS,
United States
1 601-583‑4351
Distribution
Merchants Foodservice Technographics
Merchants Foodservice Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merchants Foodservice and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Merchants Foodservice employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Merchants Foodservice has purchased the following applications: Seismic Lessonly for Learning and Development in 2018, Social Intents for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merchants Foodservice is running and its propensity to invest more and deepen its relationship with Seismic , Netchex , Social Intents or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merchants Foodservice revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merchants Foodservice intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merchants Foodservice Tech Stack and Enterprise Applications
Merchants Foodservice HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Seismic | Legacy | Seismic Lessonly | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, Merchants Foodservice implemented Seismic Lessonly. Merchants Foodservice deployed Seismic Lessonly as a cloud hosted learning platform and is using Lessonly Learn on their website to deliver training content directly to employees and field users, supporting the companys Learning and Development agenda.
The implementation leverages Seismic Lessonly core capabilities for course and lesson authoring, content sequencing, assessments, and learner progress reporting. Seismic Lessonly was configured to support assignment workflows, manager review checkpoints, and standard learning analytics, aligning with common Learning and Development functional terminology such as onboarding, skill development, and compliance learning.
Operationally the Seismic Lessonly instance is embedded on the company website for course delivery and is positioned to serve distribution operations and customer facing teams across Merchants Foodservice. The deployment model follows a cloud hosted SaaS pattern, enabling web based access for remote and on site staff, with content delivery optimized for lesson consumption and tracking.
Governance practices documented during rollout focused on content ownership and revision controls, role based assignment rules, and reporting governance for training administrators and L&D leadership. The implementation narrative emphasizes Seismic Lessonly as the primary Learning and Development application for centrally authored training, automated enrollment workflows, and organizational learning governance.
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Workforce Scheduling | HCM |
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2021 | 2021 |
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Merchants Foodservice AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Social Intents | Legacy | Social Intents | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Merchants Foodservice implemented Social Intents on its public website to add conversational engagement capabilities. Merchants Foodservice deployed Social Intents as an embedded chat widget consistent with the Chatbots and Conversational AI category, using the application to support website customer engagement, lead capture, and real time visitor routing.
The implementation centers on an inline web deployment and configuration of Social Intents message flows, operator routing, and canned responses, reflecting common Chatbots and Conversational AI functional modules such as automated conversational workflows and session routing to live operators. No additional system integrations were specified, so operational scope is focused on customer facing web channels for order inquiries and sales support, with governance handled through web channel content management and response workflow configuration rather than backend system orchestration.
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Merchants Foodservice Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Merchants Foodservice implemented Microsoft 365. The deployment is documented on the company website and targets Collaboration across the organization of approximately 800 employees. Microsoft 365 functions as the primary collaboration and productivity platform for internal communications, enterprise email, and document sharing.
The Microsoft 365 deployment leverages cloud delivered SaaS capabilities including Microsoft Teams for real time collaboration, Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for endpoint file synchronization, and Office desktop and web applications for knowledge worker productivity. Administrative configuration follows a centralized tenant model with identity and access controls, content governance and policy driven data protection consistent with Collaboration implementations. Operational scope spans corporate offices and distribution operations and supports business functions such as operations, sales, procurement and finance through unified communication and document workflows.
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Merchants Foodservice Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Merchants Foodservice eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Merchants Foodservice SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2015 | 2015 |
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Merchants Foodservice PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Merchants Foodservice IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Merchants Foodservice
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director Supply Chain Logistice | Director | Supply Chain | |
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Transportation Manager | Manager | Supply Chain | |
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Apps Being Evaluated by Merchants Foodservice Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merchants Foodservice IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merchants Foodservice digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Merchants Foodservice Technographics
Merchants Foodservice is a Distribution organization based in United States,
with around 800 employees and annual revenues of $100.0 million.
Merchants Foodservice operates a diverse technology stack with applications such as
Seismic Lessonly, Social Intents and Microsoft 365,
covering areas like Learning and Development, Chatbots and Conversational AI and Collaboration.
Merchants Foodservice has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Seismic, Social Intents and Microsoft.
Merchants Foodservice recently adopted applications including
Netchex Employee Scheduler in 2021, Social Intents in 2021 and Microsoft SharePoint in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merchants Foodservice’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merchants Foodservice’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merchants Foodservice technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.