Mercy Ships
15862 Hwy 110 N.,
Lindale, 75771, TX,
United States
Lindale, 75771, TX,
United States
1 903-939-7000
Non Profit
Mercy Ships Technographics
Mercy Ships Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy Ships and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Mercy Ships employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercy Ships has purchased the following applications: Spark Hire Video Interview for Video Interviewing in 2020, ABB Ability Marine Remote Diagnostic System for Asset Performance Management in 2021, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy Ships is running and its propensity to invest more and deepen its relationship with Spark Hire , ABB Enterprise Software Group , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercy Ships revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy Ships intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercy Ships Tech Stack and Enterprise Applications
Mercy Ships HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spark Hire | Legacy | Spark Hire Video Interview | Video Interviewing | HCM | n/a | 2020 | 2020 |
In 2020, Mercy Ships implemented Spark Hire Video Interview to scale global volunteer recruitment. Mercy Ships used Spark Hire Video Interview as their Video Interviewing solution to address the requirement to triple annual volunteers while recruiting across multiple time zones.
The deployment centered on one way video interview capability and candidate-branded interview experiences, enabling asynchronous candidate responses that stakeholders could review on-demand. Mercy Ships configured the Spark Hire Video Interview process to prescreen language proficiency, cultural fit, and job skills, and to surface platform analytics to evaluate selection effectiveness. The full application name Spark Hire Video Interview appears in interviewer communications to maintain consistency across candidate experiences.
Operational scope included volunteer recruitment worldwide, with Mercy Ships offices in 16 countries and a hiring model that depended on remote evaluation during the COVID-19 shutdown. Rollout began with an internal pilot where non-HR employees and HR staff acted as test candidates to refine question scripts and user guidance, allowing faster stakeholder buy-in and standardized review workflows. Every stakeholder was given access to recorded video interviews instead of relying on distributed interview notes, which centralized candidate evidence for hiring decisions.
Governance and process changes focused on shifting scheduling and evaluation work from synchronous interviews to asynchronous review, enabling Talent Acquisition and hiring managers to reduce per-candidate screening time. Mercy Ships reported the team’s prior scheduling, interviewing, and note distribution averaged one hour and forty five minutes per candidate, and with Spark Hire Video Interview this screening cycle was reduced to approximately thirty minutes per candidate. The organization described the platform as fairly priced and credited the solution with helping to triple annual volunteer intake while improving the equitable and collaborative review of candidates, summarizing the experience as efficient, collaborative, and equitable.
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Mercy Ships ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABB Enterprise Software Group | Legacy | ABB Ability Marine Remote Diagnostic System | Asset Performance Management | ERP Services and Operations | n/a | 2021 | 2022 |
In 2021, Mercy Ships deployed the ABB Ability Marine Remote Diagnostic System on the Global Mercy hospital ship. The ABB Ability Marine Remote Diagnostic System was implemented as an Asset Performance Management capability to provide remote diagnostics and 24/7 collaborative operations support for shipboard asset monitoring and fault response.
The implementation was delivered as part of ABB’s scope alongside Azipod propulsion, generators and bridge controls, integrating diagnostic telemetry from propulsion, power generation and bridge control subsystems into a centralized remote diagnostic layer. Functional capabilities implemented include continuous condition monitoring, remote fault detection and diagnostic workflows, and collaborative operational support to enable offsite engineering teams to review and advise on corrective actions.
Operational coverage targeted the Global Mercy, a hospital ship flagged in Malta, while operating in challenging African ports, and the deployment impacted shipboard engineering, maintenance and bridge operations functions. Governance adjustments focused on establishing remote collaboration procedures and fault escalation workflows between onboard crews and ABB’s remote support teams, simplifying detection-to-corrective-action handoffs.
Mercy Ships ABB Ability Marine Remote Diagnostic System Asset Performance Management implementation improved the shipboard reliability posture and simplified fault detection and corrective action processes, leveraging integrated telemetry from Azipod propulsion, generators and bridge controls to enable continuous remote diagnostics and 24/7 collaborative operations support.
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Mercy Ships Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Mercy Ships implemented Microsoft 365. Mercy Ships deployed Microsoft 365 as a Collaboration platform and the implementation is surfaced on the organization public website. The deployment established a cloud hosted Microsoft 365 tenant to centralize email and productivity services for staff and volunteers.
Configuration emphasized core Collaboration capabilities typical of Microsoft 365, including cloud email and calendaring, Office web and desktop applications, document management and team communication for collaborative workflows. The rollout prioritized tenant level administration and cloud identity management to enforce governance, access controls and content sharing across administrative and program support functions. Mercy Ships Microsoft 365 Collaboration supports internal productivity, document collaboration and team coordination across the organization.
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Mercy Ships Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Mercy Ships CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Mercy Ships ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Mercy Ships PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Mercy Ships IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Mercy Ships
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Mercy Ships Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercy Ships IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercy Ships digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Mercy Ships Technographics
Mercy Ships is a Non Profit organization based in United States,
with around 1200 employees and annual revenues of $110.0 million.
Mercy Ships operates a diverse technology stack with applications such as
Spark Hire Video Interview, ABB Ability Marine Remote Diagnostic System and Microsoft 365,
covering areas like Video Interviewing, Asset Performance Management and Collaboration.
Mercy Ships has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Spark Hire, ABB Enterprise Software Group and Microsoft.
Mercy Ships recently adopted applications including
Teads Platform in 2023, Fundraise Up in 2022 and MailerLite in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercy Ships’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercy Ships’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercy Ships technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.