Merit Solutions
1749 S Naperville Road, Suite 200,
Wheaton, 60189, IL,
United States
Wheaton, 60189, IL,
United States
1 630-614-7133
Professional Services
Merit Solutions Technographics
Merit Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merit Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 102 Merit Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Merit Solutions has purchased the following applications: Visa Authorize.Net for Payment Processing in 2021, Microsoft 365 for Collaboration in 2015, Comm100 for Customer Engagement in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merit Solutions is running and its propensity to invest more and deepen its relationship with Visa , Microsoft , Comm100 Network Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merit Solutions revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merit Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merit Solutions Tech Stack and Enterprise Applications
Merit Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Merit Solutions deployed Visa Authorize.Net for Payment Processing on its public website. The deployment centralized online card authorization and gateway orchestration to support client payments and web checkout workflows for the professional services firm.
Visa Authorize.Net was implemented to provide payment gateway capabilities including card authorization, tokenization for stored customer payment instruments, and settlement reporting. Configuration work focused on payment form integration, server side capture calls, and configuration of merchant credentials within the gateway. These modules align with typical Payment Processing functional terminology such as authorization, capture, token vaulting, and reconciliation reporting.
Operational coverage targeted customer facing billing and accounts receivable workflows exposed through the company website, with transactions routed through the Visa Authorize.Net gateway. Integrations are confined to the web storefront layer and the gateway, keeping the implementation focused on hosted gateway flows and payment token handling. PCI conscious handling and tokenization are implied by the use of a hosted gateway on the site.
Governance concentrated on payment acceptance policies, secure card data handling, and reconciliation process alignment between the website checkout and finance operations. Rollout appears to be a web first implementation. The narrative emphasizes structural payment processing architecture and gateway orchestration rather than reported business outcomes.
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Merit Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Merit Solutions implemented Microsoft 365 to provide cloud Collaboration across its professional services organization. Microsoft 365 was provisioned as the primary collaboration platform to support core business functions and internal communications for the company.
The implementation leveraged standard Microsoft 365 modules including Exchange Online for enterprise email and calendaring, SharePoint Online for cloud document libraries and information architecture, OneDrive for file synchronization and personal storage, and Teams for unified communications and team collaboration. Configuration included desktop and web productivity applications for document authoring and spreadsheet workflows, and tenant level settings to control sharing and external access.
Architecture was delivered as a single tenant cloud deployment with centralized identity and access management and company wide provisioning for roughly 102 employees across consulting, project delivery, and back office functions. Integrations were limited to native Microsoft 365 services and connectors for mailbox routing, document storage, and collaboration workflows.
Governance focused on role based access controls, site and content taxonomy for SharePoint, administrative policies for compliance and data retention, and defined user provisioning and administrative processes. The deployment established standard collaboration workflows and administrative governance for ongoing operations within Merit Solutions.
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Merit Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comm100 Network Corporation | Legacy | Comm100 | Customer Engagement | CRM | n/a | 2013 | 2013 |
In 2013, Merit Solutions deployed Comm100 on its corporate website. Comm100 is a Customer Engagement application used to support client-facing support and sales functions on the site.
The deployment centered on Comm100 hosted chat and web engagement capabilities, including live chat sessions, visitor monitoring, proactive chat triggers, canned responses, and offline messaging. Configuration focused on embedding the Comm100 widget across service and solutions pages and instrumenting chat transcript capture and basic reporting. These modules align with Customer Engagement functional workflows for lead capture and issue triage.
Operational coverage targeted web-based customer interactions and internal support and sales desks, with agents handling routing and session transfers through the Comm100 interface. Implementation emphasized agent-facing configuration such as skill routing, canned message libraries, and chat session notes to fit Merit Solutions support processes. There is no named systems integration reported beyond the website embedding.
Governance included role-based agent access and template management, and rollout was executed incrementally across web pages to align agent training with live traffic. The full application name Comm100 appears as the core Customer Engagement touchpoint for Merit Solutions online customer interactions.
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Merit Solutions EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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Merit Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Merit Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Acting Chief Financial Officer | CXO | Finance | |
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Director of Finance Consulting/Solution Architect | Director | Finance | |
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Apps Being Evaluated by Merit Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merit Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merit Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Merit Solutions Technographics
Merit Solutions is a Professional Services organization based in United States,
with around 102 employees and annual revenues of $19.0 million.
Merit Solutions operates a diverse technology stack with applications such as
Visa Authorize.Net, Microsoft 365 and Comm100,
covering areas like Payment Processing, Collaboration and Customer Engagement.
Merit Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Microsoft and Comm100 Network Corporation.
Merit Solutions recently adopted applications including
Microsoft Dynamics 365 Marketing in 2022, Microsoft Cloud for Sustainability in 2022 and Visa Authorize.Net in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merit Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merit Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merit Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.