Merlin International
8330 Boone Blvd, 8th Floor,
Tysons, 22182, VA,
United States
Tysons, 22182, VA,
United States
1 703-752-2928
Professional Services
Merlin International Technographics
Merlin International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merlin International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Merlin International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Merlin International has purchased the following applications: Deltek CostPoint for ERP Financial in 2009, IBM Analytics for Apache Spark (Managed Cloud Spark Service) for ML and Data Science Platforms in 2017, Drift AI Chatbot for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merlin International is running and its propensity to invest more and deepen its relationship with Deltek , IBM , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merlin International revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merlin International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merlin International Tech Stack and Enterprise Applications
Merlin International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deltek | Legacy | Deltek CostPoint | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, Merlin International deployed Deltek CostPoint to support ERP Financial operations tied to multi-task, multi-year federal contracts. The Deltek CostPoint implementation was scoped to provide centralized administrative and project accounting support across the firm.
Configuration included core project accounting capability, timekeeping details capture, expense report processing, client invoicing, subcontract award tracking, and vendor invoice handling. The implementation also incorporated reviewed and approved allowable cost workflows for government contract compliance, with Deltek CostPoint used for transaction capture and audit trails.
Operational coverage centered on administrative and project accounting teams responsible for federal contract execution, billing, and compliance, with the firm acting as the main point of contact for WAWF submissions and GSA inquiries. Interfaces and procedural responsibilities for WAWF and GSA inquiries were part of the operational runbook and day to day financial processing.
Governance emphasized documented approval workflows for allowable costs and timekeeping controls, with role based reviews and approvals embedded in day to day operations. Deltek CostPoint served as the authoritative ERP Financial system for contract accounting, billing, and compliance activities.
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Merlin International AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Analytics for Apache Spark (Managed Cloud Spark Service) | ML and Data Science Platforms | AI Development | n/a | 2017 | 2017 |
In 2017 Merlin International implemented IBM Analytics for Apache Spark (Managed Cloud Spark Service) as the core compute layer for its analytics platform, aligning the deployment with the ML and Data Science Platforms category. The implementation establishes IBM Analytics for Apache Spark (Managed Cloud Spark Service) as a managed cloud compute service for distributed in-memory processing and model training across the organization.
The architecture combines the managed Spark service with an open source data stack to preserve adaptability to customer requirements. Apache Kafka is used for real-time streaming ingestion, Apache Cassandra and MongoDB serve as NoSQL storage tiers, and Apache Solr provides indexed search capabilities. Pivotal Spring Boot is implemented for backend microservice APIs and ReactJS Redux is used for frontend application state management, creating a layered pipeline from ingestion to presentation.
Operational coverage centers on Merlin International s analytics, data engineering and data science workflows within the Professional Services firm, supporting batch and streaming data processing and analytics-driven project delivery. Governance emphasis on remaining open source guided component selection and modular integration patterns, enabling the managed Spark service to interoperate with the selected messaging, storage and search systems without proprietary lock-in.
The implementation positions IBM Analytics for Apache Spark (Managed Cloud Spark Service) as the centralized compute orchestration point, integrating with Apache Kafka, Apache Cassandra, Apache Solr, MongoDB, Pivotal Spring Boot and ReactJS Redux to form a cohesive ML and data science platform for Merlin International.
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Merlin International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Merlin International deployed Drift AI Chatbot on its public website to provide conversational engagement and frontline lead qualification. Drift AI Chatbot, categorized as Chatbots and Conversational AI, was implemented as a customer-facing conversational layer to capture inquiries, route prospects, and surface qualified leads to commercial teams.
Implementation focused on site-embedded conversational playbooks and AI-driven response workflows. The deployment included configuration of automated conversation flows for intent detection, scripted qualification sequences, and escalation paths to human agents when needed. Drift AI Chatbot was provisioned to capture contact data and context during interactions, enabling structured handoffs to sales and customer success.
Operational coverage was explicitly the company website, with ownership implied for customer engagement functions such as marketing and sales development. Administration centered on conversation playbook management, tuning of response behavior, and monitoring of session transcripts and engagement metrics. Governance emphasized playbook version control and defined escalation rules to ensure consistent routing and follow up.
The configuration leveraged standard Chatbots and Conversational AI capabilities, including natural language response generation, lead capture fields, conversation logging, and agent handoff orchestration. Merlin International maintained Drift AI Chatbot as the primary conversational interface on its site, aligning the application with commercial and support workflows without disclosed integrations to other back end systems.
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Merlin International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Merlin International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Merlin International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Merlin International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Merlin International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Merlin International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Merlin International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Merlin International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merlin International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merlin International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Merlin International Technographics
Merlin International is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $20.0 million.
Merlin International operates a diverse technology stack with applications such as
Deltek CostPoint, IBM Analytics for Apache Spark (Managed Cloud Spark Service) and Drift AI Chatbot,
covering areas like ERP Financial, ML and Data Science Platforms and Chatbots and Conversational AI.
Merlin International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deltek, IBM and Drift.
Merlin International recently adopted applications including
Zoominfo Platform in 2022, 6sense Account Engagement Platform in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merlin International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merlin International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merlin International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.