Merrill Gardens
1938 Fairview Avenue E #300,
Seattle, 98102, WA,
United States
Seattle, 98102, WA,
United States
1 206-676-5300
Healthcare
Merrill Gardens Technographics
Merrill Gardens Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merrill Gardens and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2570 Merrill Gardens employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Merrill Gardens has purchased the following applications: Relias LMS for Learning and Development in 2024, Zoom for Audio Video and Web Conferencing in 2020, CallRail Call Tracking for Call Tracking and Recording in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merrill Gardens is running and its propensity to invest more and deepen its relationship with Relias , Equifax , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merrill Gardens revenues, which have grown to $281.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merrill Gardens intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merrill Gardens Tech Stack and Enterprise Applications
Merrill Gardens HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Relias | Legacy | Relias LMS | Learning and Development | HCM | n/a | 2024 | 2024 |
In 2024, Merrill Gardens implemented Relias LMS as its Learning and Development platform to deliver caregiver training at the Palos Verdes Estates site. The Relias LMS deployment supported a prescribed modular curriculum delivered from May 2024 to October 2024 for front line caregiving staff.
The implementation centered on 40 hours of modular training with tests after each lesson, using Relias LMS course assignment, per lesson assessments, and progress tracking to verify competency. Course content mapped directly to caregiver functional responsibilities, including personal care activities such as bathing, grooming, dressing, toileting, and mobility assistance, plus household tasks including housekeeping, laundry, and meal preparation. Training also incorporated modules addressing companionship and emotional support, medication record keeping, activity development for residents, infection control practices such as use of gloves and mask, and hospice and end of life care responsibilities.
Operational coverage for the Relias LMS rollout was scoped to caregivers responsible for 114 residential units across four lengthy floors at the Palos Verdes Estates residence. Training emphasized communications and immediate response protocols, reflecting on shift requirements to carry and use walkie-talkie, pager, and phone, and to respond immediately to residence medical alerts and clear patient medical alert necklaces after response. The Learning and Development implementation targeted caregiving operations, resident services, hospice support, and allied household functions.
Governance for the rollout mandated completion of all modules and passing the per lesson assessments before caregivers were considered compliant, and training completion was linked to onsite documentation practices including written logs of every task performed and completion of patient medication records. The deployment was staged across caregiver cohorts during the May to October 2024 window to align training with on duty schedules and continuity of care.
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Recruiting | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2011 | 2011 |
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Merrill Gardens Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Merrill Gardens deployed Zoom as its Audio Video and Web Conferencing solution. Zoom is surfaced on the Merrill Gardens public website to provide web-accessible meeting entry and scheduling links alongside internal collaboration channels.
The implementation leverages standard Audio Video and Web Conferencing capabilities including video meetings, webinar-style sessions, screen sharing, in-session chat, and meeting recording to support both external-facing and internal communications. Zoom is presented through the corporate site, indicating an integration pattern where meeting access and routing are surfaced directly in the web experience for residents, families, and staff. Operational governance appears to centralize access provisioning and scheduling workflows through corporate IT and administrative teams, aligning conferencing functionality with site and corporate communications needs.
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Collaboration | Collaboration |
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2011 | 2011 |
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Merrill Gardens CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
In 2018, Merrill Gardens implemented CallRail Call Tracking on their website. Merrill Gardens implemented CallRail Call Tracking, a Call Tracking and Recording application, to instrument web-to-call flows and capture inbound phone attribution across its healthcare property portfolio.
The implementation centers on embedding CallRail Call Tracking scripts and deploying dynamic number insertion and call session attribution on site pages, providing call tracking, call recording, and analytics capabilities typical of Call Tracking and Recording solutions. Operational scope emphasized website lead capture and routing of inbound calls to property-level teams, with marketing and sales operations using call-level detail to inform campaign attribution and inbound response workflows. Governance focused on centralized tracking configuration and standardized tagging of landing pages to ensure consistent attribution across digital channels.
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Analytics | CRM |
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2021 | 2021 |
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Merrill Gardens PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Merrill Gardens PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Merrill Gardens IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Merrill Gardens
| First Name | Last Name | Title | Function | Department | Phone | |
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Payroll Manager | Manager | Finance | |
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Vice President of Information Technologies | VP | IT | |
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Chief Financial Officer | CXO | Finance | |
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Chief Administrative Officer | CXO | Finance | |
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Human Resources Director | Director | HR | |
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HRIS Manager | Manager | HR | |
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Apps Being Evaluated by Merrill Gardens Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merrill Gardens IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merrill Gardens digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Merrill Gardens Technographics
Merrill Gardens is a Healthcare organization based in United States,
with around 2570 employees and annual revenues of $281.0 million.
Merrill Gardens operates a diverse technology stack with applications such as
Relias LMS, Zoom and CallRail Call Tracking,
covering areas like Learning and Development, Audio Video and Web Conferencing and Call Tracking and Recording.
Merrill Gardens has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Relias, Zoom Video Communications and CallRail.
Merrill Gardens recently adopted applications including
Relias LMS in 2024, Hubspot Marketing Automation in 2021 and Foureyes in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merrill Gardens’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merrill Gardens’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merrill Gardens technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.