Metra Metropolitan Rail
547 W. Jackson Blvd,
Chicago, 60661, IL,
United States
Chicago, 60661, IL,
United States
1 312-322-6777
Transportation
Metra Metropolitan Rail Technographics
Metra Metropolitan Rail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metra Metropolitan Rail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 Metra Metropolitan Rail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metra Metropolitan Rail has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2015, IBM Maximo Application Suite for Enterprise Asset Management in 2017, Rocket.chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metra Metropolitan Rail is running and its propensity to invest more and deepen its relationship with Microsoft , IBM , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metra Metropolitan Rail revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metra Metropolitan Rail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metra Metropolitan Rail Tech Stack and Enterprise Applications
Metra Metropolitan Rail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Metra Metropolitan Rail implemented Microsoft Dynamics AX for ERP Financial to centralize finance and procurement operations. The engagement began with an assessment to assimilate Metra’s current state business processes in Procure to Pay, Inventory, Cash and Bank, and Fixed Assets to facilitate and coordinate the Microsoft Dynamics AX implementation.
Configuration and deployment work targeted core ERP Financial modules for Procure to Pay, Inventory management, Cash and Bank management, and Fixed Assets accounting. Data conversion mapping was executed to translate disparate records and master data into Microsoft Dynamics AX structures and native ledger and subledger models.
A key program component engineered the transition of Metra’s railroad procurement commodity code system to NAICS codes to support minority Disadvantaged Business Enterprise compliance initiatives. Operational coverage focused on finance, procurement, inventory control, and fixed assets accounting functions, with master data models and workflow definitions aligned to Microsoft Dynamics AX functional patterns.
Governance work established data conversion mapping rules, master data ownership, and updated approval workflows to reflect the new ERP Financial controls. Post go live training and operational support were delivered to embed new processes and sustain Microsoft Dynamics AX operations for Metra’s finance and procurement teams.
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Metra Metropolitan Rail ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo Application Suite | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Metra Metropolitan Rail implemented IBM Maximo Application Suite for Enterprise Asset Management. The deployment established a centralized IBM Maximo Application Suite database to register and manage over 700 vehicles and equipment assets across maintenance and operations functions serving the Chicago metropolitan commuter rail network.
Configuration work focused on creation of a structured asset register and equipment records derived from converted paper files, and on implementing work order and maintenance tracking capabilities aligned with Enterprise Asset Management workflows. Paper records were converted into digital files to populate the Maximo database, enabling systematic asset classification and historical record consolidation for maintenance planning and asset lifecycle visibility.
The implementation assisted in consolidating two fuel management and GPS providers into a single card-based system that retained GPS functionality while coordinating access across multiple departments, reflecting integrations between Maximo, fuel transaction processing, and location telemetry. The rollout also supported disposal and disposition processes by assisting with online sales of surplus vehicles and equipment, and introduced cross-departmental data governance practices to standardize asset records and disposal staging.
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Enterprise Asset Management | ERP Services and Operations |
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2019 | 2019 |
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Metra Metropolitan Rail AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Metra Metropolitan Rail deployed Rocket.chat on its website to support passenger communications and customer service. The rollout places Rocket.chat squarely within Metra Metropolitan Rail Chatbots and Conversational AI capabilities for web-based passenger engagement and inbound messaging.
Configuration focused on a web chat widget for real-time messaging, bot-driven FAQ automation, and human agent handoff to support conversational routing, aligning with common Chatbots and Conversational AI functional modules. Rocket.chat was configured with channel management, canned responses, and an administrative console to control user roles and moderation settings.
Operational coverage targeted customer service and front-line operations teams, with the website channel enabling direct passenger interaction across Metra’s service network. At an organization of approximately 2,800 employees, the implementation emphasized centralized administration and agent workspaces to handle inbound passenger inquiries.
Governance was organized around role based permissions, message moderation, and content management workflows to maintain FAQ accuracy and operator scripts. Change control and operational policies were applied to align conversational workflows with customer service processes and ongoing knowledge base maintenance.
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Metra Metropolitan Rail Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Metra Metropolitan Rail CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Metra Metropolitan Rail Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Metra Metropolitan Rail IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Metra Metropolitan Rail CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Metra Metropolitan Rail
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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Director Information Technology Services | Director | IT | |
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IT Manager | Manager | IT | |
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Infrastructure Architect | Manager | Finance | |
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Fleet Manager | Manager | Supply Chain | |
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COO | CXO | Finance | |
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Office Manager Building Operations | Manager | Finance | |
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Maximo Systems Manager | Manager | IT | |
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Manager, Asset Data Systems | Manager | IT | |
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Project Manager Quality Control | Manager | Finance | |
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Apps Being Evaluated by Metra Metropolitan Rail Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Metra Metropolitan Rail IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Metra Metropolitan Rail digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Metra Metropolitan Rail Technographics
Metra Metropolitan Rail is a Transportation organization based in United States,
with around 2800 employees and annual revenues of $500.0 million.
Metra Metropolitan Rail operates a diverse technology stack with applications such as
Microsoft Dynamics AX, IBM Maximo Application Suite and Rocket.chat,
covering areas like ERP Financial, Enterprise Asset Management and Chatbots and Conversational AI.
Metra Metropolitan Rail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, IBM and Rocket.chat.
Metra Metropolitan Rail recently adopted applications including
Rocket.chat in 2022, Algolia Search in 2022 and Oracle BlueKai in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metra Metropolitan Rail’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metra Metropolitan Rail’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metra Metropolitan Rail technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.