Metrolink
900 Wilshire Blvd,
Los Angeles, 90017, CA,
United States
Los Angeles, 90017, CA,
United States
1 800-371-5465
Transportation
Metrolink Technographics
Metrolink Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metrolink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Metrolink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metrolink has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Oracle Cloud HCM for Core HR in 2019, Momentive SurveyMonkey for Survey and Questionnaire in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metrolink is running and its propensity to invest more and deepen its relationship with Oracle , Momentive (formerly SurveyMonkey) , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metrolink revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metrolink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metrolink Tech Stack and Enterprise Applications
Metrolink ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Metrolink implemented Oracle E-Business Suite as its ERP Financial platform. The deployment targeted Oracle E-Business Suite R12 to centralize core finance functions for the Greater Los Angeles Area commuter rail operator with approximately 250 employees and $40 million in revenue.
The implementation focused on standard ERP Financial capabilities, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and procurement-related financial controls. Configuration work emphasized chart of accounts design, transaction workflow rules, period close sequencing, and role based security consistent with Oracle E-Business Suite R12 best practices.
Operational coverage concentrated on finance, accounting, and procurement teams, with the Oracle E-Business Suite System Manager role and an Oracle Functional Lead documented as part of the program. Those roles indicate ongoing application administration, functional configuration, test coordination, and post go-live support responsibilities being assigned internally to maintain system configuration and user access.
Governance activities aligned to the ERP Financial rollout included structured functional ownership, formalized change control for configuration updates, and phased cutover coordination under the Oracle Functional Lead and System Manager. The narrative of the implementation reflects an enterprise ERP Financial deployment with assigned application management roles and standardized financial module configurations.
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ERP Financial | ERP |
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2020 | 2021 |
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Metrolink HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2019 | 2020 |
In 2019 Metrolink implemented Oracle Cloud HCM as its Core HR solution as part of a broader Oracle Cloud Finance and HCM program. The engagement oversaw the transition from EBS R12 to Cloud Financials, HCM, SCM and Oracle Projects and was managed against an annual $15M budget.
Oracle Cloud HCM was configured to support Core HR workflows and was delivered in a PaaS environment that allowed customer developed and acquired applications to be deployed. Deliverables included detailed Solution Design Documents, requirements gathering workshops, and configuration of HCM functional modules alongside Cloud Financials and Projects.
Integrations were a primary technical focus, with Oracle Cloud HCM connected to Oracle Cloud P2P, Projects, and PPM workstreams, while data migration and interface work linked Oracle to Infor via Infor ION, and to operational systems including Trapeze and the GIS system. The program managed onshore and offshore teams for data migration, customizations and integration testing, and ran workshops with SMEs and product managers to validate data and mappings.
Program governance established project plans and a communication framework for reporting and status, and coordinated multi disciplinary service providers including Accenture, Deloitte, Thales, and IBM. Testing activities, redeveloped P2P business processes between Oracle and Infor, and a defined go live and post go live implementation support plan were executed to complete the rollout.
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Metrolink Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Momentive (formerly SurveyMonkey) | Legacy | Momentive SurveyMonkey | Survey and Questionnaire | Collaboration | n/a | 2021 | 2021 |
In 2021, Metrolink deployed Momentive SurveyMonkey as a web-embedded feedback channel on its public website. The Momentive SurveyMonkey application is used in the Survey and Questionnaire category to collect passenger feedback and service-related responses via on-site surveys.
The implementation centers on survey authoring, web embed configuration, response capture, standard branching logic, and built-in reporting dashboards. Operational ownership is aligned to customer experience and marketing functions, with configured survey ownership and review workflows to route responses to the appropriate internal stakeholders for ongoing service assessment.
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Metrolink CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2016 | 2016 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Metrolink ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Metrolink IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Metrolink
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director IT | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Deputy Chief Executive Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Deputy Chief Operating Officer, Planning Project & Delivery | CXO | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Operations Compliance Officer | Manager | Finance | |
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Director, Human Resources | Director | HR | |
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Senior Manager, Human Resources | Manager | HR | |
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Director, Planning and Development | Director | Finance | |
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Infrastructure Manager | Manager | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Oracle EBS System Manager | Manager | IT | |
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Assistant Director, General Accounting | Director | Finance | |
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Manager of Budgets and Financial Analysis | Manager | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Finance Specialist | Manager | Finance | |
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Finance Leader | Manager | Finance | |
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Accounting Assistant | Manager | Finance | |
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Senior Accountant | Manager | Finance | |
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Apps Being Evaluated by Metrolink Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Metrolink IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Metrolink digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Metrolink Technographics
Metrolink is a Transportation organization based in United States,
with around 250 employees and annual revenues of $40.0 million.
Metrolink operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Momentive SurveyMonkey,
covering areas like ERP Financial, Core HR and Survey and Questionnaire.
Metrolink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Momentive (formerly SurveyMonkey).
Metrolink recently adopted applications including
Momentive SurveyMonkey in 2021, Oracle Cloud ERP in 2020 and Oracle Cloud HCM in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metrolink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metrolink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metrolink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.