Michael Hill Australia
34 Southgate Ave,
Cannon Hill, 4170, QLD,
Australia
Cannon Hill, 4170, QLD,
Australia
61 7 3114-3500
Retail
Michael Hill Australia Technographics
Michael Hill Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Michael Hill Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Michael Hill Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Michael Hill Australia has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, PageUp ATS for Applicant Tracking System in 2017, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Michael Hill Australia is running and its propensity to invest more and deepen its relationship with Microsoft , Adyen , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Michael Hill Australia revenues, which have grown to $420.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Michael Hill Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Michael Hill Australia Tech Stack and Enterprise Applications
Michael Hill Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Michael Hill Australia implemented Microsoft Dynamics 365 for Finance and Operations, migrating from Microsoft Dynamics AX. The project centralized core finance and supply chain processes under Microsoft Dynamics 365 for Finance and Operations as the ERP Financial system supporting finance and supply chain functions across the retail business.
The implementation emphasized Finance and Supply Chain modules, including general ledger and transactional finance workflows, accounts payable and receivable processes, expense management for corporate credit cards, and supply chain capabilities to support distribution and manufacturing. Workstreams included upgrading to the latest cumulative update, establishing a testing and release framework, and configuring phased feature rollouts to enable ongoing functionality delivery.
Operational coverage aligned the application with Michael Hill s global footprint, spanning more than 300 retail stores, regional eCommerce sites in Australia, New Zealand and Canada, the Brisbane headquarters, a central distribution centre, and manufacturing facilities. Parallel retail initiatives noted in program documentation included an Afterpay rollout to Australian stores and pilots of WeChat and Alipay for payments, which were coordinated alongside the ERP program.
Governance and delivery were organized by a cross functional IT and business team led by an IT Program Manager, with vendor resources engaged through requirement gathering, specification, build and rollout phases. The program formalized release management and usability remediation processes to stabilize finance operations and enable continued rollout of value adding feature and functionality.
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2024 | 2024 |
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Michael Hill Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Michael Hill Australia implemented PageUp ATS, an Applicant Tracking System, to centralize online candidate intake and applicant workflows. The deployment placed PageUp ATS on the company careers channel as the primary application gateway for online job applications, linking public job posts to a centralized candidate intake service. The implementation addressed recruitment and HR business functions for the retailer, supporting hiring across corporate and retail store roles for the organization of approximately 2500 employees in Australia.
PageUp ATS was configured to deliver standard Applicant Tracking System capabilities including job requisition posting, online application capture via the PageUp application gateway, candidate record management, and workflowed screening and progression of applicants. Operational governance focused on centralizing candidate data and standardizing application workflows within HR and talent acquisition, with the careers site integration forming the primary entry point for external applicants. The narrative reflects the use of PageUp ATS on Michael Hill Australia’s website as the implemented ATS solution.
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2016 |
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Workforce Management, Time and Attendance | HCM |
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2020 | 2020 |
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Michael Hill Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Michael Hill Australia implemented Zendesk Chat on its website as part of its Chatbots and Conversational AI deployment, bringing a live conversational layer to michaelhill.com.au for online customer engagement. The implementation targets Australian retail operations and is focused on improving real time shopper interactions through a web embedded chat channel.
Zendesk Chat was configured as a sitewide web chat widget providing live agent sessions, automated greeting rules, canned response libraries, conversational routing, and session transcripts. The Zendesk Chat agent interface is used to manage concurrent conversations, transfers, typing indicators, and chat logging to support agent handling and post chat review.
Operational coverage centers on customer service workflows for online shoppers and integrates the chat channel into digital storefront workflows on the website. Conversational automation handles initial triage and routing, while escalation paths route complex order inquiries, product questions, and post sale support to human agents.
Governance established standard operating procedures for chat handling, shift scheduling for online agents, and retention of chat transcripts for training and compliance. Rollout emphasized phased enablement during peak digital hours and focused training for contact center staff to align chat conversational workflows with in store and online customer service processes.
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Michael Hill Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Michael Hill Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Michael Hill Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Michael Hill Australia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Michael Hill Australia CRM
Michael Hill Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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Michael Hill Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Michael Hill Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Michael Hill Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Michael Hill Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Michael Hill Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Michael Hill Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Michael Hill Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Michael Hill Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Michael Hill Australia Technographics
Michael Hill Australia is a Retail organization based in Australia,
with around 2500 employees and annual revenues of $420.0 million.
Michael Hill Australia operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, PageUp ATS and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Michael Hill Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, PageUp and Zendesk.
Michael Hill Australia recently adopted applications including
Apple Pay in 2024, Miro in 2024 and Google Cloud Platform (GCP) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Michael Hill Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Michael Hill Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Michael Hill Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.