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Mid-Carolina Electric Cooperative Tech Stack and Enterprise Applications

Mid-Carolina Electric Cooperative AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Mid-Carolina Electric Cooperative deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud, categorized as Chatbots and Conversational AI, was implemented to enable web-based conversational engagement and automated member self-service for customer support and member communications. The implementation concentrated on conversational flow design and intent classification, with configured capabilities including bot-driven FAQs, guided troubleshooting scripts for billing and service inquiries, session persistence, and handoff rules for escalation to human agents. Analytics instrumentation and real-time conversation dashboards were enabled to monitor interaction volumes and tune conversational intents and responses. Operational coverage focused on the member services function via the website channel, with governance practices established around conversation content management, escalation workflows, and agent training for web chat handoffs. Rollout emphasized iterative tuning of bot scripts and dashboards to refine intent mapping and response accuracy over time.
Mid-Carolina Electric Cooperative ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2015 2015
In 2015, Mid-Carolina Electric Cooperative implemented New Relic APM for Application Performance Management on its public website. The deployment uses New Relic APM instrumentation within the web application stack to collect application performance metrics, transaction traces, error rates, and throughput data for the site. The implementation supports web operations and IT support functions by surfacing transaction-level diagnostics, slow transactions, and host and process metrics, enabling structured incident investigation and performance monitoring workflows. New Relic APM is explicitly present as the monitoring provider on the cooperative's website, aligning the Application Performance Management capability with web operations and IT support activities.
IT Service Management ITSM 2018 2018
Mid-Carolina Electric Cooperative PLM and Engineering
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Esri Legacy Esri Arcgis Geographic Information System PLM and Engineering n/a 2017 2017
In 2017, Mid-Carolina Electric Cooperative implemented Esri Arcgis on its public website. Mid-Carolina Electric Cooperative implemented Esri Arcgis, a Geographic Information System, to deliver interactive mapping and location-aware content for customer engagement and operational visibility. The deployment focused on embedding web maps and interactive viewers directly into the cooperative's site to surface service territory and asset information to external users. Configuration emphasized published map services, hosted feature layers, basemap composition, and address or parcel layers to support service territory and asset visualization, reflecting common Geographic Information System functional modules. Map services were exposed to the website through Esri web mapping APIs and standard map tiles, enabling pan, zoom, layer controls, and attribute queries in-browser. Operational coverage centered on the customer-facing website while governance concentrated on map content publishing, versioned layer updates, and web asset management workflows to maintain accuracy of spatial data.
Mid-Carolina Electric Cooperative TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2008 2008
Mid-Carolina Electric Cooperative IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
Mid-Carolina Electric Cooperative CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2015 2015

IT Decision Makers and Key Stakeholders at Mid-Carolina Electric Cooperative

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Mid-Carolina Electric Cooperative Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mid-Carolina Electric Cooperative IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mid-Carolina Electric Cooperative digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mid-Carolina Electric Cooperative Technographics
Mid-Carolina Electric Cooperative is a Utilities organization based in United States, with around 200 employees and annual revenues of $50.0 million.
Mid-Carolina Electric Cooperative operates a diverse technology stack with applications such as LivePerson Conversational Cloud, New Relic APM and Esri Arcgis, covering areas like Chatbots and Conversational AI, Application Performance Management and Geographic Information System.
Mid-Carolina Electric Cooperative has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LivePerson, New Relic and Esri.
Mid-Carolina Electric Cooperative recently adopted applications including LivePerson Conversational Cloud in 2021, Google Cloud Platform (GCP) in 2021 and Amazon EC2 in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mid-Carolina Electric Cooperative’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Mid-Carolina Electric Cooperative’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mid-Carolina Electric Cooperative technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.