Lexington, 29072, SC,
United States
Mid-Carolina Electric Cooperative Technographics
Mid-Carolina Electric Cooperative Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mid-Carolina Electric Cooperative and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Mid-Carolina Electric Cooperative employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mid-Carolina Electric Cooperative has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, New Relic APM for Application Performance Management in 2015, Esri Arcgis for Geographic Information System in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mid-Carolina Electric Cooperative is running and its propensity to invest more and deepen its relationship with LivePerson , New Relic , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mid-Carolina Electric Cooperative revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mid-Carolina Electric Cooperative intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mid-Carolina Electric Cooperative Tech Stack and Enterprise Applications
Mid-Carolina Electric Cooperative AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Mid-Carolina Electric Cooperative deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud, categorized as Chatbots and Conversational AI, was implemented to enable web-based conversational engagement and automated member self-service for customer support and member communications.
The implementation concentrated on conversational flow design and intent classification, with configured capabilities including bot-driven FAQs, guided troubleshooting scripts for billing and service inquiries, session persistence, and handoff rules for escalation to human agents. Analytics instrumentation and real-time conversation dashboards were enabled to monitor interaction volumes and tune conversational intents and responses.
Operational coverage focused on the member services function via the website channel, with governance practices established around conversation content management, escalation workflows, and agent training for web chat handoffs. Rollout emphasized iterative tuning of bot scripts and dashboards to refine intent mapping and response accuracy over time.
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Mid-Carolina Electric Cooperative ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2015 | 2015 |
In 2015, Mid-Carolina Electric Cooperative implemented New Relic APM for Application Performance Management on its public website. The deployment uses New Relic APM instrumentation within the web application stack to collect application performance metrics, transaction traces, error rates, and throughput data for the site.
The implementation supports web operations and IT support functions by surfacing transaction-level diagnostics, slow transactions, and host and process metrics, enabling structured incident investigation and performance monitoring workflows. New Relic APM is explicitly present as the monitoring provider on the cooperative's website, aligning the Application Performance Management capability with web operations and IT support activities.
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IT Service Management | ITSM |
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2018 | 2018 |
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Mid-Carolina Electric Cooperative PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2017 | 2017 |
In 2017, Mid-Carolina Electric Cooperative implemented Esri Arcgis on its public website. Mid-Carolina Electric Cooperative implemented Esri Arcgis, a Geographic Information System, to deliver interactive mapping and location-aware content for customer engagement and operational visibility. The deployment focused on embedding web maps and interactive viewers directly into the cooperative's site to surface service territory and asset information to external users.
Configuration emphasized published map services, hosted feature layers, basemap composition, and address or parcel layers to support service territory and asset visualization, reflecting common Geographic Information System functional modules. Map services were exposed to the website through Esri web mapping APIs and standard map tiles, enabling pan, zoom, layer controls, and attribute queries in-browser. Operational coverage centered on the customer-facing website while governance concentrated on map content publishing, versioned layer updates, and web asset management workflows to maintain accuracy of spatial data.
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Mid-Carolina Electric Cooperative TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2008 | 2008 |
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Mid-Carolina Electric Cooperative IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Mid-Carolina Electric Cooperative CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Mid-Carolina Electric Cooperative
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mid-Carolina Electric Cooperative Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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