AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Midco Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NEC Corporation Legacy NetCracker Technology Digital Business Enablement OSS/BSS ERP Services and Operations n/a 2017 2017
OSS/BSS ERP Services and Operations 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Khoros Legacy Khoros Platform Care Customer Experience CRM n/a 2019 2019
In 2019, Midco implemented Khoros Platform Care, deploying the Khoros Platform Care application to support Customer Experience business functions across the communications provider. Midco is a U.S. communications company of roughly 1,200 employees and the implementation targeted customer care and community engagement workflows. The implementation centralized digital engagement and operational support for customer care, community management, and social response. Functional capability focus included continuous platform operations, moderation and response workflows, and content governance consistent with Customer Experience tooling. Operational coverage emphasized customer support, digital experience and community teams, standardizing moderation governance and escalation processes across channels. The deployment positioned Khoros Platform Care as a managed operational layer to sustain day to day moderation, content lifecycle handling, and ongoing platform tuning. Governance was organized to embed platform support into customer service operations, formalize moderation policies, and create escalation workflows between community moderators and service teams. The narrative establishes Midco Khoros Platform Care Customer Experience alignment, describing a centralized approach to platform care and operational governance.
Marketing Analytics CRM 2015 2015
Marketing Automation CRM 2019 2019
Sales Engagement CRM 2015 2015
IT Decision Makers and Key Stakeholders at Midco
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Midco Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Midco Technographics

Midco is a Communications organization based in United States, with around 1200 employees and annual revenues of $700.0 million.

Midco operates a diverse technology stack with applications such as NetCracker Technology Digital Business Enablement, Cisco Webex Meetings and Khoros Platform Care, covering areas like OSS/BSS, Audio Video and Web Conferencing and Customer Experience.

Midco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NEC Corporation, Cisco Systems and Khoros.

Midco recently adopted applications including CodeTwo Email Signatures in 2021, Cisco Webex Meetings in 2020 and Microsoft 365 in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Midco’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Midco’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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