Sioux Falls, 57107, SD,
United States
Midco Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Midco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Midco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Midco has purchased the following applications: NetCracker Technology Digital Business Enablement for OSS/BSS in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Khoros Platform Care for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Midco is running and its propensity to invest more and deepen its relationship with NEC Corporation , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Midco revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2017 |
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Khoros | Legacy | Khoros Platform Care | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Midco implemented Khoros Platform Care, deploying the Khoros Platform Care application to support Customer Experience business functions across the communications provider. Midco is a U.S. communications company of roughly 1,200 employees and the implementation targeted customer care and community engagement workflows.
The implementation centralized digital engagement and operational support for customer care, community management, and social response. Functional capability focus included continuous platform operations, moderation and response workflows, and content governance consistent with Customer Experience tooling.
Operational coverage emphasized customer support, digital experience and community teams, standardizing moderation governance and escalation processes across channels. The deployment positioned Khoros Platform Care as a managed operational layer to sustain day to day moderation, content lifecycle handling, and ongoing platform tuning.
Governance was organized to embed platform support into customer service operations, formalize moderation policies, and create escalation workflows between community moderators and service teams. The narrative establishes Midco Khoros Platform Care Customer Experience alignment, describing a centralized approach to platform care and operational governance.
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Engagement | CRM |
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2015 | 2015 |
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