Mexico City, 6030,
Mexico
Milla Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Milla and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Milla employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Milla has purchased the following applications: Nuxiba Cloud Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Milla is running and its propensity to invest more and deepen its relationship with Nuxiba Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Milla revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Milla intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuxiba Technologies | Legacy | Nuxiba Cloud Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Milla implemented Nuxiba Cloud Contact Center to support its collections call center operations in Mexico. The deployment used Nuxiba Cloud Contact Center within the Call Center category to centralize outbound collections workflows and agent contact handling for Milla y Asociados' collections services. The vendor listing attributes improved productivity and contact performance to the deployment of the solution.
Nuxiba Cloud Contact Center was configured to leverage Nuxiba's CenterWare suite, with inferred usage of collections-focused predictive dialing, campaign management, and reporting modules to orchestrate campaigns and automate dialer pacing. The implementation emphasized campaign lifecycle control, contact list management, dialer configuration, and consolidated campaign reporting, enabling operational teams and collections managers to coordinate outreach and monitor contact performance. According to the vendor success listing, Milla experienced growth in productivity and contact performance after deploying Nuxiba Cloud Contact Center.
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