Astana, 010000,
Kazakhstan
Ministry of Foreign Affairs of the Republic of Kazakhstan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ministry of Foreign Affairs of the Republic of Kazakhstan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Ministry of Foreign Affairs of the Republic of Kazakhstan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministry of Foreign Affairs of the Republic of Kazakhstan has purchased the following applications: Google Tag Manager for Tag Management in 2023, Easy Project ITSM for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministry of Foreign Affairs of the Republic of Kazakhstan is running and its propensity to invest more and deepen its relationship with Google , Easy Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministry of Foreign Affairs of the Republic of Kazakhstan revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministry of Foreign Affairs of the Republic of Kazakhstan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2023 | 2023 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Easy Software | Legacy | Easy Project ITSM | IT Service Management | ITSM | n/a | 2020 | 2021 |
In 2020, the Ministry of Foreign Affairs of the Republic of Kazakhstan implemented Easy Project ITSM as a centralized IT Service Management platform. The deployment began with a nationwide pilot and scaled to multiple ministries and regional bodies across Central Asia, consolidating project-management and Help Desk operations under a single application.
Easy Project ITSM was configured to support centralized project management and Help Desk projects, implementing ticketing and workflow automation typical of IT Service Management deployments. Configuration emphasized structured incident and request handling, role based access for administrative and operational users, and built in reporting capabilities to support cross agency coordination.
The implementation integrated Easy Project ITSM with Microsoft Power BI for KPI dashboards, enabling consolidated operational dashboards and real time monitoring of Help Desk activity. Operational coverage explicitly included several ministries and regional bodies, which leveraged the combined project and service management data feed to Power BI for centralized oversight.
Governance was restructured to a centralized reporting and rollout model, aligning cross agency processes to the platform and reducing paper reporting. Outcomes documented by the rollout include reduced paper reporting, improved cross agency transparency, and improved real time monitoring of service and project activity.
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