Sutton, SM3 9TJ,
United Kingdom
Mm-Ict Technographics
Mm-Ict Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mm-Ict and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Mm-Ict employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mm-Ict has purchased the following applications: mHelpDesk Field Service for Field Service Management in 2019, Microsoft 365 for Collaboration in 2016, FullStory for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mm-Ict is running and its propensity to invest more and deepen its relationship with mHelpDesk , Microsoft , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mm-Ict revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mm-Ict intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mm-Ict Tech Stack and Enterprise Applications
Mm-Ict ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| mHelpDesk | Legacy | mHelpDesk Field Service | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Mm-Ict implemented mHelpDesk Field Service as its Field Service Management solution to automate customer booking flows on its website. The cloud-hosted mHelpDesk Field Service deployment was configured for a small UK professional services firm to manage scheduling and dispatch, work order creation, and mobile technician access. The implementation includes customer record management, time capture, and invoicing capabilities within mHelpDesk Field Service, and a customer-facing booking integration on the corporate website converts web requests into tracked jobs.
Operational scope covers office coordination and a compact field technician team in the United Kingdom, with technicians using the mobile application to receive assignments, log service activity, and submit service notes. Governance emphasized centralized scheduling and standardized work order workflows, enabling office staff to assign tasks and consolidate billing data inside mHelpDesk Field Service. This narrative links Mm-Ict, mHelpDesk Field Service, Field Service Management, and field operations to clarify how the application supports customer booking and field service execution.
|
Mm-Ict Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Mm-Ict implemented Microsoft 365 as its Collaboration platform. The deployment consolidated cloud email, document collaboration, file synchronization and real-time communications using Microsoft 365, with implementation patterns aligned to Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams to support consultant and back-office workflows.
The Microsoft 365 implementation is referenced on the company website, indicating integration of the cloud tenant with public-facing contact and collaboration channels. Governance and operational configuration focuses on centralized account management, group-based sharing controls and cloud identity administration appropriate for a 10-employee professional services firm, and the Microsoft 365 deployment supports core business functions including client delivery, internal operations and consultant collaboration within the United Kingdom.
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Mm-Ict CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Mm-Ict implemented FullStory on its website. The FullStory Customer Experience deployment is embedded as client side instrumentation on the corporate site to capture session replay, user interactions, and page level analytics across public pages.
Configuration centers on core FullStory capabilities including session replay, event capture, heatmaps, and funnel analysis to inform marketing and web operations workflows. Operational coverage is the public website and digital customer touchpoints, supporting marketing and customer experience functions, with deployment and analytics ownership maintained within the site maintainers and marketing team given the company scale.
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Mm-Ict IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Mm-Ict
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mm-Ict Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||