Sutton, SM3 9TJ,
United Kingdom
Mm-Ict Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mm-Ict and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Mm-Ict employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mm-Ict has purchased the following applications: mHelpDesk Field Service for Field Service Management in 2019, Microsoft 365 for Collaboration in 2016, FullStory for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mm-Ict is running and its propensity to invest more and deepen its relationship with mHelpDesk , Microsoft , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mm-Ict revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mm-Ict intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| mHelpDesk | Legacy | mHelpDesk Field Service | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Mm-Ict implemented mHelpDesk Field Service as its Field Service Management solution to automate customer booking flows on its website. The cloud-hosted mHelpDesk Field Service deployment was configured for a small UK professional services firm to manage scheduling and dispatch, work order creation, and mobile technician access. The implementation includes customer record management, time capture, and invoicing capabilities within mHelpDesk Field Service, and a customer-facing booking integration on the corporate website converts web requests into tracked jobs.
Operational scope covers office coordination and a compact field technician team in the United Kingdom, with technicians using the mobile application to receive assignments, log service activity, and submit service notes. Governance emphasized centralized scheduling and standardized work order workflows, enabling office staff to assign tasks and consolidate billing data inside mHelpDesk Field Service. This narrative links Mm-Ict, mHelpDesk Field Service, Field Service Management, and field operations to clarify how the application supports customer booking and field service execution.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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