Bloomington, 55425, MN,
United States
MOAC Mall Holdings LLC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MOAC Mall Holdings LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 MOAC Mall Holdings LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MOAC Mall Holdings LLC has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2019, Milliman Daily Pension Tracker for Pension Administration in 2017, Satisfy Labs for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MOAC Mall Holdings LLC is running and its propensity to invest more and deepen its relationship with Microsoft , Milliman Marc , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MOAC Mall Holdings LLC revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MOAC Mall Holdings LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management | n/a | 2019 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Milliman Marc | Legacy | Milliman Daily Pension Tracker | Pension Administration | HCM | n/a | 2017 | 2017 |
In 2017, Mall of America engaged Milliman to provide defined contribution retirement plan recordkeeping, administration, communications and compliance services. The engagement included the Milliman Daily Pension Tracker as part of the Pension Administration footprint supporting ongoing pension monitoring and recordkeeping workflows.
The implementation centered on Milliman’s retirement administration capabilities, configured to handle recordkeeping, plan communications, compliance monitoring and administrative case management for Mall of America’s defined contribution plans. The narrative indicates potential use of Milliman’s MARC product family or associated pension-monitoring products, with Milliman Daily Pension Tracker cited as a named application used to instrument daily pension data and reporting, although specific module-level confirmations were not detailed in the announcement.
Operational coverage focused on benefits and HR functions responsible for retirement plan governance across Mall of America in the United States, with Milliman assuming administration and compliance responsibilities for plan operations. Governance and process scope emphasized centralized vendor-led recordkeeping, communications and regulatory compliance workflows, aligning Milliman Daily Pension Tracker to Pension Administration processes for monitoring and reporting.
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Recruiting, Candidate Relationship Management | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Satisfy Labs | Legacy | Satisfy Labs | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, MOAC Mall Holdings LLC implemented Satisfy Labs to provide Chatbots and Conversational AI on its public website, aligning the application with customer-facing guest services and visitor engagement. Satisfy Labs is deployed as an embedded web conversational interface on https://www.mallofamerica.com, positioned to surface event information, wayfinding assistance, and frequently asked questions to mall visitors.
The Satisfy Labs deployment leverages standard Chatbots and Conversational AI capabilities, including natural language understanding, intent classification, scripted dialog flows, and knowledge base driven FAQ responses. Configuration appears focused on modular conversational content and dialog management, enabling iterative updates to response scripts and intent models without deep engineering changes.
Operational coverage is centered on the Mall of America website and its guest services and marketing functions, supporting visitor interaction across browsing sessions and pre-visit planning. Governance and rollout emphasis is on content ownership, conversation testing, and ongoing tuning of intents and responses to align with onsite services and promotional events, with maintenance practices oriented toward conversational content updates and user experience optimization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2023 | 2023 |
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Video Surveillance System | Physical Security |
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2023 | 2023 |
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