MOAC Mall Holdings LLC
2131 Lindau Lane,
Bloomington, 55425, MN,
United States
Bloomington, 55425, MN,
United States
1 952-883-8800
Retail
MOAC Mall Holdings LLC Technographics
MOAC Mall Holdings LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MOAC Mall Holdings LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 MOAC Mall Holdings LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MOAC Mall Holdings LLC has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2019, Milliman Daily Pension Tracker for Pension Administration in 2017, Satisfy Labs for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MOAC Mall Holdings LLC is running and its propensity to invest more and deepen its relationship with Microsoft , Milliman Marc , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MOAC Mall Holdings LLC revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MOAC Mall Holdings LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MOAC Mall Holdings LLC Tech Stack and Enterprise Applications
MOAC Mall Holdings LLC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2019 | 2021 |
In 2019, MOAC Mall Holdings LLC launched Microsoft Dynamics 365 Business Central in the ERP Financial category to modernize core financial, procurement, and operational workflows across the Mall of America estate. The October 2019 rollout focused on supporting a single-site, high-density retail environment with over 520 stores and roughly 11,000 year-round employees, targeting buyer workflows, warehouse operations, inventory control, and accounting teams.
Microsoft Dynamics 365 Business Central was configured to surface detailed item cards and product images directly on purchase orders, improving specification and sourcing workflows for buyers. The implementation covered procurement and inventory modules, enabled warehouse staff to enter bid transfers and reclassification journals, and extended point-of-sale visibility to buyers and account teams so they could access key data points more easily.
The deployment connected Microsoft Dynamics 365 Business Central to employee cell phones and tablets to promote a mobile workforce, and integrated analytics through Power BI to centralize reporting and data exploration. Boyer & Associates and Microsoft provided guidance on integration and data mapping, ensuring correct population of master data and smoothing the connection between transactional ERP processes and reporting layers. Before Business Central, MOA’s IT network relied on a 20-year-old SQL 2000 system that constrained integrations and customization, which the new deployment addressed through updated platform capabilities and partner-assisted implementation.
Governance and rollout were led by internal IT project managers who championed employee experience improvements and operational simplification, with Boyer & Associates providing implementation and integration expertise. The stated outcomes from the deployment include streamlined operations, improved employee experience, increased inventory visibility for buyers, and a more connected, mobile-enabled workforce, while Power BI is positioned to transform how the organization analyzes and operationalizes data.
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MOAC Mall Holdings LLC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Milliman Marc | Legacy | Milliman Daily Pension Tracker | Pension Administration | HCM | n/a | 2017 | 2017 |
In 2017, Mall of America engaged Milliman to provide defined contribution retirement plan recordkeeping, administration, communications and compliance services. The engagement included the Milliman Daily Pension Tracker as part of the Pension Administration footprint supporting ongoing pension monitoring and recordkeeping workflows.
The implementation centered on Milliman’s retirement administration capabilities, configured to handle recordkeeping, plan communications, compliance monitoring and administrative case management for Mall of America’s defined contribution plans. The narrative indicates potential use of Milliman’s MARC product family or associated pension-monitoring products, with Milliman Daily Pension Tracker cited as a named application used to instrument daily pension data and reporting, although specific module-level confirmations were not detailed in the announcement.
Operational coverage focused on benefits and HR functions responsible for retirement plan governance across Mall of America in the United States, with Milliman assuming administration and compliance responsibilities for plan operations. Governance and process scope emphasized centralized vendor-led recordkeeping, communications and regulatory compliance workflows, aligning Milliman Daily Pension Tracker to Pension Administration processes for monitoring and reporting.
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Recruiting Chatbot | HCM |
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2020 | 2020 |
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Recruiting, Candidate Relationship Management | HCM |
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2015 | 2015 |
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MOAC Mall Holdings LLC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Satisfy Labs | Legacy | Satisfy Labs | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, MOAC Mall Holdings LLC implemented Satisfy Labs to provide Chatbots and Conversational AI on its public website, aligning the application with customer-facing guest services and visitor engagement. Satisfy Labs is deployed as an embedded web conversational interface on https://www.mallofamerica.com, positioned to surface event information, wayfinding assistance, and frequently asked questions to mall visitors.
The Satisfy Labs deployment leverages standard Chatbots and Conversational AI capabilities, including natural language understanding, intent classification, scripted dialog flows, and knowledge base driven FAQ responses. Configuration appears focused on modular conversational content and dialog management, enabling iterative updates to response scripts and intent models without deep engineering changes.
Operational coverage is centered on the Mall of America website and its guest services and marketing functions, supporting visitor interaction across browsing sessions and pre-visit planning. Governance and rollout emphasis is on content ownership, conversation testing, and ongoing tuning of intents and responses to align with onsite services and promotional events, with maintenance practices oriented toward conversational content updates and user experience optimization.
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MOAC Mall Holdings LLC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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MOAC Mall Holdings LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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MOAC Mall Holdings LLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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MOAC Mall Holdings LLC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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MOAC Mall Holdings LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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MOAC Mall Holdings LLC Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2023 | 2023 |
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Video Surveillance System | Physical Security |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at MOAC Mall Holdings LLC
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by MOAC Mall Holdings LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MOAC Mall Holdings LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MOAC Mall Holdings LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD MOAC Mall Holdings LLC Technographics
MOAC Mall Holdings LLC is a Retail organization based in United States,
with around 12000 employees and annual revenues of $2.00 billion.
MOAC Mall Holdings LLC operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Milliman Daily Pension Tracker and Satisfy Labs,
covering areas like ERP Financial, Pension Administration and Chatbots and Conversational AI.
MOAC Mall Holdings LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Milliman Marc and Satisfy Labs.
MOAC Mall Holdings LLC recently adopted applications including
Coniq Customer Data Platform in 2023, Coniq Loyalty Programs in 2023 and StackPath CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MOAC Mall Holdings LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MOAC Mall Holdings LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MOAC Mall Holdings LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.