Zain KSA
Building A3 Granada Business Park 295814,
Riyadh, 11351,
Saudi Arabia
Riyadh, 11351,
Saudi Arabia
966 59 244 8888
Communications
Zain KSA Technographics
Zain KSA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zain KSA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Zain KSA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zain KSA has purchased the following applications: NetCracker BSS/OSS for OSS/BSS in 2023, LiveChat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zain KSA is running and its propensity to invest more and deepen its relationship with NEC Corporation , LiveChat, Inc. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zain KSA revenues, which have grown to $2.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zain KSA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zain KSA Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Zain KSA extended its partnership with Netcracker by adding cloud-based managed services to its deployment of NetCracker BSS/OSS. The agreement establishes a private cloud managed services arrangement that builds on Netcracker Digital BSS, Digital OSS and Customer Engagement modules to constitute a unified OSS/BSS platform for digital and 5G service delivery.
The implementation scope covers managed operations and lifecycle support for both Netcracker components and third-party solutions, and targets functional capabilities such as digital BSS product and revenue management, digital OSS service orchestration and assurance, and customer engagement automation. Managed services explicitly include operational management for virtualized network functions, software-defined networking and network slicing, aligning cloud-native operations with IoT and cloud computing service offerings.
Architecturally the solution is positioned in a private cloud environment, with Netcracker delivering managed services to centralize cloud operations, incident and change governance, and scalability across network and IT domains. Integrations are described at a high level as support for existing Netcracker deployments plus third-party systems, enabling orchestration between service lifecycle, fulfillment and customer engagement layers.
Governance and operational restructuring focus on streamlining internal operations, improving network agility and scalability, and accelerating time to market for new 5G products and services while delivering a superior customer experience as part of nationwide digital initiatives tied to Saudi Vision 2030. NetCracker BSS/OSS in the OSS/BSS category is the core platform through which Zain KSA coordinates these network, IT and customer-facing functions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Zain KSA implemented LiveChat on its customer facing website. LiveChat is deployed as the primary Chatbots and Conversational AI interface for web based customer engagement, providing a site embedded chat widget, automated greeting flows, conversational routing to an agent console, and built in analytics consistent with Chatbots and Conversational AI functional modules.
The LiveChat deployment covers online customer support and sales touchpoints on Zain KSA’s Saudi Arabia web properties, operated by customer service and digital channels teams. Governance concentrates on centralized configuration of chat workflows, agent routing rules, and conversational templates to standardize responses and manage web based engagement across the organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Zain KSA implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The deployment uses Cisco Webex Meetings embedded on Zain's public website to provide browser based access for scheduled and ad hoc meetings and customer engagement sessions. Cisco Webex Meetings delivers cloud hosted video and audio conferencing, screen sharing, meeting recording, and scheduling capabilities aligned to enterprise conferencing workflows.
The implementation supports collaboration across Zain KSA's organization of 4000 employees, linking internal collaboration and external customer interaction through the web embedded meeting flows. Governance and operational administration are handled through the Cisco Webex administrative console to define user roles, meeting policies, and access controls for online meetings. Functional emphasis centers on meeting orchestration, browser based join flows, recording management, and native conferencing features typical of the Audio Video and Web Conferencing category.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Zain KSA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zain KSA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zain KSA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zain KSA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zain KSA Technographics
Zain KSA is a Communications organization based in Saudi Arabia,
with around 4000 employees and annual revenues of $2.17 billion.
Zain KSA operates a diverse technology stack with applications such as
NetCracker BSS/OSS, LiveChat and Cisco Webex Meetings,
covering areas like OSS/BSS, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Zain KSA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NEC Corporation, LiveChat, Inc. and Cisco Systems.
Zain KSA recently adopted applications including
NetCracker BSS/OSS in 2023, Wala One in 2022 and LiveChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zain KSA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zain KSA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zain KSA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.