Dorking, RH4 1SJ,
United Kingdom
Mole Valley District Council Technographics
Mole Valley District Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mole Valley District Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 296 Mole Valley District Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mole Valley District Council has purchased the following applications: Integra Centros ERP for ERP Financial in 2013, MHR iTrent HR for Core HR in 2016, Rocket.chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mole Valley District Council is running and its propensity to invest more and deepen its relationship with Capita Integrated Business Solutions , MHR (formerly MidlandHR) , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mole Valley District Council revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mole Valley District Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mole Valley District Council Tech Stack and Enterprise Applications
Mole Valley District Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita Integrated Business Solutions | Legacy | Integra Centros ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Mole Valley District Council deployed Integra Centros ERP from Capita Integrated Business Solutions as its core financial system, aligning the council to the ERP Financial category. Public records for the council also identify Integra Open Enterprise provided by Capita IBS as the council's ERP finance platform, indicating the implementation sits within Capita's Integra product family.
The implementation of Integra Centros ERP was focused on municipal finance workflows, with standard ERP Financial capabilities applied to general ledger, accounts payable, accounts receivable, budgeting, procurement finance controls, and statutory financial reporting. Configuration emphasis would be expected on a unified chart of accounts, role based financial controls, and workflow approvals to support council finance operations and corporate governance across finance and procurement teams. The rollout supported centralized financial processing for the council, with procedural standardization for transactional finance and reporting to meet local government accounting requirements.
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Mole Valley District Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2016 | 2017 |
In 2016, Mole Valley District Council implemented MHR iTrent HR as its Core HR system to centralize HR, payroll and workforce administration for approximately 296 employees. The implementation established MHR iTrent HR as the authoritative personnel and payroll record for council staffing and statutory role assignments.
Configuration focused on Core HR functional modules including employee lifecycle management, payroll processing, flexitime and time and attendance handling. The deployment used iTrent to record and manage role-based assignments, specifically to document and authorize individuals to undertake the role of Deputy Returning Officer for all elections with full powers, ensuring election responsibilities were linked to HR records.
The MHR iTrent HR implementation integrated with Integra-Capita lbS budget monitoring system to align payroll and staffing costs with budget controls. Operational coverage included council HR and payroll functions and election administration activities, supporting the management and organising of Parliamentary, European and Local Government elections through staffed assignments captured in the system.
Governance centered on a single system of record for employee data, payroll authorization workflows and election role delegations recorded in iTrent. Routine HR processes such as absence management, flexitime reconciliation and scheduled payroll runs were structured around the MHR iTrent HR configuration to standardize workflows and enforce statutory role assignments.
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Payroll | HCM |
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2016 | 2017 |
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Mole Valley District Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Mole Valley District Council implemented Rocket.chat as an embedded conversational channel on its public website. The deployment used Rocket.chat within the Chatbots and Conversational AI category to provide a citizen-facing messaging interface for online enquiries and routing website visitors to council services.
The implementation centered on a web chat widget and conversational interface, configured for real-time messaging and session-based chat flows. Functional configuration emphasized live messaging, structured conversational prompts and escalation to human agents, reflecting typical Chatbots and Conversational AI capabilities while keeping the Rocket.chat application name as the visible interaction point for residents.
Operational ownership was assigned to the council digital services and customer services teams, with workflows adjusted to route website enquiries into response queues and to moderate citizen interactions. Governance and rollout focused on access control, agent response processes, and a phased public website rollout to operationalize online customer service channels.
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Mole Valley District Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Mole Valley District Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Mole Valley District Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2016 | 2016 |
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Mole Valley District Council PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Mole Valley District Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Mole Valley District Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Strategic Lead for HR and OD | Manager | HR | ||||
| Senior HR Adviser | Manager | HR | ||||
| HR & OD Business Partner | Manager | HR | ||||
| Payroll and HR Officer | Manager | HR |
Apps Being Evaluated by Mole Valley District Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||