Mondoffice Italy
Via per Gattinara, 17,
Castelletto Cervo, 13851,
Italy
Castelletto Cervo, 13851,
Italy
39 0161-880-880
Retail
Mondoffice Italy Technographics
Mondoffice Italy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mondoffice Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 324 Mondoffice Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mondoffice Italy has purchased the following applications: PayPal Braintree for Payment Processing in 2020, LiveHealth by LiveHelp for Medical Care Management in 2022, LiveHelp LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mondoffice Italy is running and its propensity to invest more and deepen its relationship with PayPal , LiveHelp , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mondoffice Italy revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mondoffice Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mondoffice Italy Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelp | Legacy | LiveHealth by LiveHelp | Medical Care Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Mondoffice Italy is listed as a LiveHelp customer and engaged LiveHelp as technology partner for its MIA chatbot project and Netcomm activities. Public references position LiveHealth by LiveHelp within Mondoffice's use of LiveHelp technology, and identify the application under the Medical Care Management category as part of LiveHelp's digital customer care platform presence in Italy.
LiveHelp's engagement with Mondoffice centers on CRM and customer care capabilities, notably chatbot integration through the MIA project and Netcomm support for online customer interactions. If LiveHealth by LiveHelp was applied in this account, Medical Care Management aligned capabilities would include case management, secure messaging and triage workflows that integrate with CRM driven ticketing and chatbot routed interactions to automate frontline customer service tasks.
Operationally the activity is scoped to Mondoffice Italy and touches customer service and online sales support functions. Governance and rollout descriptions in the testimonial emphasize LiveHelp acting as a technology partner to operationalize chatbot and CRM workflows across customer care teams and Netcomm initiatives rather than detailing specific module configuration or measured outcomes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelp | Legacy | LiveHelp LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Mondoffice Italy implemented LiveHelp LiveChat on its public website, deploying a Chatbots and Conversational AI solution to support web-based customer interactions. The LiveHelp LiveChat implementation is positioned as a primary web channel for real-time messaging and automated conversational workflows tied to the retail e-commerce storefront.
The deployment uses a cloud-hosted, embedded web widget architecture, with LiveHelp LiveChat handling typical chatbot capabilities such as automated greeting flows, canned responses for common inquiries, session escalation to human agents, and real-time agent messaging. Configuration work focused on conversational scripts, routing rules, and agent queue management to align the chat flows with Mondoffice Italys customer service and sales intake processes.
Operational scope is centered on the company website, servicing online shoppers and customer service teams in Italy, with the system serving as the front-line digital touchpoint for product questions, order support, and lead capture. Governance activities emphasized chat workflow ownership, agent training on the LiveHelp LiveChat console, and establishment of escalation procedures and monitoring dashboards to track conversation volumes and agent response patterns.
LiveHelp LiveChat is integrated into Mondoffice Italys web channel as a persistent customer engagement layer, improving real-time interaction capability for customer support and online sales functions. The implementation narrative focuses on configuring conversational assets, operationalizing routing and handoff processes, and instrumenting the chat environment for ongoing governance and operational review.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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1999 | 1999 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mondoffice Italy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mondoffice Italy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mondoffice Italy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mondoffice Italy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mondoffice Italy Technographics
Mondoffice Italy is a Retail organization based in Italy,
with around 324 employees and annual revenues of $160.0 million.
Mondoffice Italy operates a diverse technology stack with applications such as
PayPal Braintree, LiveHealth by LiveHelp and LiveHelp LiveChat,
covering areas like Payment Processing, Medical Care Management and Chatbots and Conversational AI.
Mondoffice Italy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal and LiveHelp.
Mondoffice Italy recently adopted applications including
Amazon CloudFront in 2025, Dynatrace OneAgent in 2024 and Dynatrace Ruxit in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mondoffice Italy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mondoffice Italy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mondoffice Italy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.