Montblanc Germany Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Montblanc Germany and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Montblanc Germany employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Montblanc Germany has purchased the following applications: Eptica Customer Engagement for Customer Engagement in 2020, Amazon EC2 for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Montblanc Germany is running and its propensity to invest more and deepen its relationship with Eptica, an Enghouse company , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Montblanc Germany revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Montblanc Germany intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Customer Engagement | Customer Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Montblanc Germany deployed Eptica Customer Engagement in a six week timeline to provision interactive self-service and an intelligent knowledge base across its multilingual websites for Europe and the United States. The Eptica Customer Engagement implementation focused on embedded web self-service at eCommerce and customer service touchpoints to deflect routine queries and reduce inbound webform volume.
The deployment implemented interactive self-service workflows and an intelligent knowledge base with multilingual content management and automated deflection logic, combined with contextual escalation paths to route complex requests to specialist ambassadors. Configuration emphasis included knowledge authoring, search relevance tuning, and conversational decision tree workflows consistent with Customer Engagement platforms to surface suggested answers directly within web interfaces.
Eptica delivered the implementation on the six week timeline for peak readiness, and operational scope covered online support for Europe and the United States, impacting customer service and specialist ambassador channels. The rollout produced a 64% drop in questions submitted via webforms and freed ambassadors to focus on higher value personalised support, improving agent attention on complex enquiries.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
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