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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moxa Indonesia Tech Stack and Enterprise Applications

Moxa Indonesia AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
InMotion Inovasi Legacy 3Dolphins Chat Chatbots and Conversational AI AI-Powered Application n/a 2025 2025
In 2025, Moxa Indonesia deployed 3Dolphins Chat as a customer-service/CRM chatbot and omnichannel assistant, Apps Category . The initial deployment focused on streamlining multi-channel customer complaints and accelerating response times across the companys customer support function in Indonesia. The implementation configured the omnichannel chatbot module within 3Dolphins Chat and integrated Service SRM workflows with WhatsApp messaging to capture and route inbound complaints. Conversation routing, automated acknowledgement messages, and CRM handoff rules were implemented to convert chat interactions into service tickets and maintain case context across channels. Deployment was executed with vendor InMotion Inovasi and followed a phased channel activation approach, aligning conversational templates and escalation rules to existing complaint triage workflows. The rollout centralized customer-service and CRM interaction handling, and the vendor cited an approximately 35% increase in customer satisfaction following deployment.

IT Decision Makers and Key Stakeholders at Moxa Indonesia

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Moxa Indonesia Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Moxa Indonesia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Moxa Indonesia digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Moxa Indonesia Technographics
Moxa Indonesia is a Manufacturing organization based in Indonesia, with around 10 employees and annual revenues of $1.0 million.
Moxa Indonesia operates a diverse technology stack with applications such as 3Dolphins Chat, covering areas like Chatbots and Conversational AI.
Moxa Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as InMotion Inovasi.
Moxa Indonesia recently adopted applications including 3Dolphins Chat in 2025, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Moxa Indonesia’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Moxa Indonesia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Moxa Indonesia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.