New Taipei City, 242032,
Taiwan
Moxa Taiwan Technographics
Moxa Taiwan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Moxa Taiwan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Moxa Taiwan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Moxa Taiwan has purchased the following applications: 3Dolphins Anywhere for CRM, Customer Support in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Moxa Taiwan is running and its propensity to invest more and deepen its relationship with InMotion Inovasi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Moxa Taiwan revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Moxa Taiwan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Moxa Taiwan Tech Stack and Enterprise Applications
Moxa Taiwan CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InMotion Inovasi | Legacy | 3Dolphins Anywhere | CRM, Customer Support | CRM | n/a | 2025 | 2025 |
In 2025, Moxa Taiwan implemented 3Dolphins Anywhere from vendor InMotion Inovasi to add omnichannel customer support and chatbot-driven CRM capabilities, deploying the solution within the Omnichannel Service category. The engagement emphasizes conversational automation and unified service routing rather than back-office CRM transactional functions, aligning the implementation with customer service and support workflows.
The deployment focused on the Omnichannel Service SRM module alongside the Chatbot module in 3Dolphins Anywhere, configured to provide unified message intake, automated conversation handling, session escalation to agents, and case creation workflows. Configuration work centered on chatbot intent handling and service request management, consistent with Omnichannel Service functional terminology.
No specific third party integrations were listed in the provided context, and integration endpoints or backend systems were not specified. Operational scope as described centers on customer support and service operations, with inferred coverage of agent routing, knowledge base access, and automated customer engagement workflows rather than finance or HR functions.
Governance and rollout specifics were not provided, the vendor InMotion Inovasi is named as the supplier of 3Dolphins Anywhere, and implementation governance would be expected to center on service operations and chatbot governance. Separately, a vendor testimonial cites Moxa Indonesia using 3Dolphins Anywhere to power omnichannel customer support and chatbot-driven CRM in Indonesia, reporting a 35% increase in customer satisfaction and faster response times, and that testimonial informed the module inference for this Moxa Taiwan implementation.
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IT Decision Makers and Key Stakeholders at Moxa Taiwan
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Apps Being Evaluated by Moxa Taiwan Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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