AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Msc Crociere Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
InVision AG Legacy Peopleware Time Off Absence and Leave Management HCM n/a 2018 2018
In 2018, Msc Crociere implemented Peopleware Time Off, an Absence and Leave Management application from InVision AG, to support workforce management for its contact centres. The initial deployment began as a pilot in Italy and was expanded globally, with explicit objectives around planning, forecasting, intraday operations and contact centre staffing, leading to reduced wait times and improved staffing transparency. The implementation deployed core absence and time off capabilities including employee self service for vacation requests and shift swaps through a central portal, alongside workforce planning and forecasting capabilities. Peopleware Time Off was configured to surface availability and approved absences to staffing planners, and to support intraday staffing adjustments and contact centre shift management workflows. Operational coverage centered on contact centre operations, with the solution embedded into staffing and scheduling processes across sites as the rollout moved beyond the Italian pilot. The deployment focused on integrating absence workflows into existing workforce management practices and schedule orchestration, enabling day of operations visibility for planners and frontline managers. Governance emphasized a phased pilot then global expansion approach, standardizing request and approval flows through the portal to improve transparency between HR, workforce planners and contact centre supervisors. The case documents that deployment of Peopleware Time Off delivered clearer staffing visibility and lower customer wait times, with the portal enabling employees to manage vacation requests and shift swaps directly.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2021 2021
Tag Management CRM 2014 2014
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2015 2015
Application Performance Management ITSM 2018 2018
Remote Monitoring and Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Msc Crociere
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Msc Crociere Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Msc Crociere Technographics

Msc Crociere is a Professional Services organization based in Italy, with around 216 employees and annual revenues of $25.0 million.

Msc Crociere operates a diverse technology stack with applications such as Peopleware Time Off, LivePerson Conversational Cloud and Microsoft 365, covering areas like Absence and Leave Management, Chatbots and Conversational AI and Collaboration.

Msc Crociere has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as InVision AG, LivePerson and Microsoft.

Msc Crociere recently adopted applications including Adobe Marketo in 2021, TeamViewer in 2021 and Sitecore CMS in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Msc Crociere’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Msc Crociere’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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