Napoli, 80133,
Italy
Msc Crociere Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Msc Crociere and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 216 Msc Crociere employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Msc Crociere has purchased the following applications: Peopleware Time Off for Absence and Leave Management in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Msc Crociere is running and its propensity to invest more and deepen its relationship with InVision AG , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Msc Crociere revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Msc Crociere intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision AG | Legacy | Peopleware Time Off | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, Msc Crociere implemented Peopleware Time Off, an Absence and Leave Management application from InVision AG, to support workforce management for its contact centres. The initial deployment began as a pilot in Italy and was expanded globally, with explicit objectives around planning, forecasting, intraday operations and contact centre staffing, leading to reduced wait times and improved staffing transparency.
The implementation deployed core absence and time off capabilities including employee self service for vacation requests and shift swaps through a central portal, alongside workforce planning and forecasting capabilities. Peopleware Time Off was configured to surface availability and approved absences to staffing planners, and to support intraday staffing adjustments and contact centre shift management workflows.
Operational coverage centered on contact centre operations, with the solution embedded into staffing and scheduling processes across sites as the rollout moved beyond the Italian pilot. The deployment focused on integrating absence workflows into existing workforce management practices and schedule orchestration, enabling day of operations visibility for planners and frontline managers.
Governance emphasized a phased pilot then global expansion approach, standardizing request and approval flows through the portal to improve transparency between HR, workforce planners and contact centre supervisors. The case documents that deployment of Peopleware Time Off delivered clearer staffing visibility and lower customer wait times, with the portal enabling employees to manage vacation requests and shift swaps directly.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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