MTN Group
Innovation Centre 216 14th Avenue Fairland,
Johannesburg, 2195,
South Africa
Johannesburg, 2195,
South Africa
27 83 912 3000
Communications
MTN Group Technographics
MTN Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MTN Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19295 MTN Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MTN Group has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Oracle Cloud HCM for Core HR in 2019, Oracle Retail (ex Retek) for Retail Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MTN Group is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MTN Group revenues, which have grown to $10.52 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MTN Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MTN Group Tech Stack and Enterprise Applications
MTN Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | Oracle Consulting Group | 2019 | 2025 |
In 2019, MTN Group implemented Oracle Cloud ERP as part of a coordinated go-live of Oracle Fusion Cloud ERP, EPM, HCM, and SCM. The deployment is categorized as ERP Financial and was delivered alongside Oracle Fusion Data Intelligence, PaaS services including Oracle Analytics Cloud, and on-premises Oracle Exadata Database Service.
The implementation covered core financials and planning capabilities through Oracle Fusion Cloud ERP and EPM, workforce management via Oracle Fusion HCM, and supply chain processes with Oracle Fusion SCM. Configuration work focused on standardizing financial close, planning cycles, HR workflows, and inventory to align with ERP Financial functional patterns and enterprise reporting requirements.
Architecturally the solution blended Oracle Cloud SaaS with PaaS analytics and an on-premises Exadata database tier, creating a hybrid topology that consolidated transactional processing in Oracle Fusion Cloud ERP and analytics in Oracle Analytics Cloud and Fusion Data Intelligence. Integrations tied operational modules to the Exadata database and Oracle PaaS services, enabling automated dashboards and centralized data orchestration across finance, planning, HR, and supply chain functions.
Production support and rollout governance were executed with Oracle Customer Success Services, Oracle Cloud Operations, and Oracle Consulting Group, establishing operational runbooks and release procedures. As reported, MTN reduced quarterly release downtime from 23 hours to 30 minutes and automated dashboards to save two hours of manual work daily, outcomes that contributed to a foundation for improved business processes and efficiency.
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MTN Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Oracle Consulting Group | 2019 | 2025 |
In 2019, MTN Group implemented Oracle Cloud HCM as part of a broader Oracle Fusion suite deployment, establishing a centralized Core HR platform for the company. The implementation positioned Oracle Cloud HCM as the authoritative system for employee records and HR administration across MTN Group, and the deployment was delivered alongside Oracle Fusion Cloud ERP, EPM, and SCM components.
The Oracle Cloud HCM implementation focused on Core HR functionality, with configuration of the core HR data model, employee lifecycle workflows, role based access controls, and embedded HR reporting and analytics. Oracle Cloud HCM was instrumented to support automated dashboards and operational HR reporting, and those dashboards were automated to save two hours of manual work daily as part of the deployment.
Architecturally the program used a hybrid Oracle stack, combining Oracle Cloud SaaS products including Oracle Cloud HCM with Oracle Fusion Data Intelligence and PaaS services such as Oracle Analytics Cloud, while retaining on premises Exadata Database Service for data management. Integrations were implemented between Oracle Cloud HCM and the broader Oracle Fusion suite to enable cross functional data flows between HR, finance, planning, and supply chain capabilities.
Governance and rollout were supported by Oracle Customer Success Services, Oracle Cloud Operations, and Oracle Consulting Group as the implementation partner, aligning release management and operational runbooks with Oracle operational practices. With that operational model MTN reduced downtime during quarterly releases from 23 hours to 30 minutes and established a foundation for improved business processes and efficiency within HR and adjacent business functions.
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MTN Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, MTN Group implemented Oracle Retail (ex Retek) within a Retail Management program aimed at modernizing store operations and point of sale capabilities. The Oracle Retail (ex Retek) engagement ran through January 2010 to December 2011 and was led from MTN sites including Fairlands, Johannesburg, with a focus on store solutions and warehouse POS integration.
The deployment centered on Oracle Retail Store Solutions and involved an Oracle POS replacement of RMS in the warehouse, accompanied by formal requirements specifications and data migration strategies. Functional workstreams included point of sale configuration, store transaction processing, data migration planning, requirements engineering, and completion of the Technical Review Board process to validate technical design and readiness.
Integrations and operational coverage were explicit, MTN business analysts worked closely with IBM and internal IS technical teams to coordinate system interfaces and technical delivery. The implementation impacted retail and warehouse operational functions and tied into concurrent CRM and billing program activities through requirements alignment and solution scoping.
Governance mechanisms included production of a formal business case, requirements repositories for requirements excellence, TRB approvals, and mentoring of junior business analysts to sustain operational knowledge. The program achieved GO LIVE and established documented migration and requirements artifacts to support ongoing Retail Management operations using Oracle Retail (ex Retek).
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MTN Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2019 | 2025 |
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Analytics and BI | Analytics and BI |
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2019 | 2025 |
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MTN Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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MTN Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2017 | 2017 |
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MTN Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2019 | 2021 |
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MTN Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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CRM | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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MTN Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2019 | 2021 |
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MTN Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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MTN Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2012 | 2013 |
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MTN Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2011 | 2011 |
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MTN Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2019 | 2025 |
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IT Decision Makers and Key Stakeholders at MTN Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group General Manager Technology & IT PMO | Manager | IT | |
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Group Chief Information Officer | CXO | IT | |
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Supply Chain Manager | Manager | Supply Chain | |
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Retail Manager | Manager | Finance | |
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Group Executive: Business Finance | Manager | Finance | |
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Manager Finance | Manager | Finance | |
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Finance Business Partner Fintech | Manager | Finance | |
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Senior Finance Manager : Digital | Manager | Finance | |
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Senior Manager IT Operations | Manager | IT | |
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Procurement Manager | Manager | Procurement | |
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Senior Manager Corporate Finance | Manager | Finance | |
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Group Senior Manager - Head of Digital & IT Programs | Director | IT | |
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CTIO | CXO | Finance | |
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General Manager Customer Experience Strategy & Design | Manager | Customer Service | |
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Customer Experience Operations Manager | Manager | Customer Service | |
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Group Chief Legal and Regulatory Affairs Officer | CXO | Legal | |
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Group Chief Risk Officer | CXO | Operations | |
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General Manager - Risk Management | Director | Operations | |
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General Manager: Risk and Compliance SEAGHA Region | Director | Operations | |
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Senior Manager Financial Services | Manager | Finance | |
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Senior Manager: Finance Innovation & Technology | Manager | Finance | |
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Enterprise Systems Management Team Lead | Manager | IT | |
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General Manager: Project Delivery Oracle ERP | Director | IT | |
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Apps Being Evaluated by MTN Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MTN Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MTN Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MTN Group Technographics
MTN Group is a Communications organization based in South Africa,
with around 19295 employees and annual revenues of $10.52 billion.
MTN Group operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and Oracle Retail (ex Retek),
covering areas like ERP Financial, Core HR and Retail Management.
MTN Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
MTN Group recently adopted applications including
Zendesk Support Ticketing System in 2022, S&P IHS Markit KY3P in 2022 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MTN Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MTN Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MTN Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.