Jeddah, 21573,
Saudi Arabia
Munch Bakery Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Munch Bakery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Munch Bakery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Munch Bakery has purchased the following applications: Arabot.io for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Munch Bakery is running and its propensity to invest more and deepen its relationship with Arabot.io , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Munch Bakery revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Munch Bakery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Arabot.io | Legacy | Arabot.io | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Munch Bakery deployed Arabot.io on its website. Munch Bakery implemented Arabot.io, Apps Category . This website-hosted implementation centers on a vendor-provisioned instance of Arabot.io embedded into the public storefront to manage customer-facing interactions.
The Arabot.io deployment was configured through the vendor console, with administrator access for site content and response template updates, and runtime components embedded in the web pages. Functional configuration focused on client-facing engagement, content governance for messaging, and operational controls for updating conversational flows within Arabot.io.
Operational ownership is scoped to customer service and marketing functions within Munch Bakery in Saudi Arabia, with a small in-house team responsible for day to day administration and content maintenance. Governance emphasizes template management and monitoring of the web channel, with Arabot.io serving as the primary application for website interaction handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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