Munich, 85356,
Germany
Munich Airport Technographics
Munich Airport Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Munich Airport and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 Munich Airport employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Munich Airport has purchased the following applications: Cognigy.AI for Chatbots and Conversational AI in 2023, Amadeus Airport Insights for Analytics and BI in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Munich Airport is running and its propensity to invest more and deepen its relationship with Cognigy , Amadeus IT Group , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Munich Airport revenues, which have grown to $111.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Munich Airport intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Munich Airport Tech Stack and Enterprise Applications
Munich Airport AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognigy | Legacy | Cognigy.AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
|
Munich Airport Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Airport Insights | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023 Munich Airport migrated 330 Terminal 1 Airline Club workstations to Amadeus cloud services ACUS to simplify passenger service IT and streamline check-in and boarding operations, improving operational flexibility. That migration established a cloud-hosted endpoint footprint across passenger service desks that consolidates workstation provisioning and centralizes IT management for front-line check-in and boarding functions.
Because Munich Airport uses Amadeus' broader airport IT and cloud stack, it is reasonable to infer they could also consume Amadeus Airport Insights for Analytics and BI to support airport operations in Germany. Amadeus Airport Insights would be deployed as a cloud-hosted Analytics and BI solution that ingests operational and transactional feeds from check-in, boarding and passenger service systems, delivering real-time dashboards, operational reporting, historical trend analysis and passenger flow analytics aligned to airport operations.
Operational coverage for the described implementation centers on Terminal 1 Airline Club workstations and passenger service IT, with potential extension to broader airport operational teams. Governance implications include centralized data feeds into a single Amadeus cloud tenancy, standardized workstation configurations for data access, and embedding Analytics and BI outputs into check-in and boarding workflows to support operational decision making.
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Munich Airport Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
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Munich Airport Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2008 | 2008 |
|
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|
Web Content Management | Content Management |
|
2023 | 2023 |
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Munich Airport eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Shipping Management | eCommerce |
|
2021 | 2021 |
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Munich Airport CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2025 | 2025 |
|
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|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
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Data Management Platform | CRM |
|
2016 | 2016 |
|
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Digital Advertising Platform | CRM |
|
2015 | 2015 |
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Digital Advertising Platform | CRM |
|
2015 | 2015 |
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Digital Advertising Platform | CRM |
|
2015 | 2015 |
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
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Digital Advertising Platform | CRM |
|
2016 | 2016 |
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Marketing Analytics | CRM |
|
2016 | 2016 |
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Marketing Analytics | CRM |
|
2025 | 2025 |
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Marketing Automation | CRM |
|
2013 | 2013 |
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Marketing Automation | CRM |
|
2016 | 2016 |
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Marketing Automation | CRM |
|
2016 | 2016 |
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Marketing Automation | CRM |
|
2026 | 2026 |
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Partner Relationship Management | CRM |
|
2014 | 2014 |
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Tag Management | CRM |
|
2016 | 2016 |
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Tag Management | CRM |
|
2017 | 2017 |
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Tag Management | CRM |
|
2023 | 2023 |
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Munich Airport TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Governance, Risk and Compliance | TRM |
|
2015 | 2015 |
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Munich Airport PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
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Apps Development | PaaS |
|
2023 | 2023 |
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Apps Development | PaaS |
|
2023 | 2023 |
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Munich Airport CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Munich Airport
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Munich Airport Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||