Muscat Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Muscat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 Muscat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Muscat has purchased the following applications: Odoo Open Source ERP for ERP Financial in 2020, Odoo Manufacturing for Manufacturing ERP in 2025, Smartsupp.com for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Muscat is running and its propensity to invest more and deepen its relationship with Odoo , Adyen , Smartsupp.com or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Muscat revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Muscat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Odoo | Legacy | Odoo Open Source ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Odoo | Legacy | Odoo Manufacturing | Manufacturing ERP | ERP Services and Operations | 4Biznes | 2025 | 2025 |
In 2025, Muscat Eyewear implemented Odoo Manufacturing as part of its Manufacturing ERP footprint. The Manufacturing ERP deployment extended an existing Odoo environment that Muscat had first deployed in 2020, and the 2025 work focused on bringing discrete manufacturing controls into an on premise Odoo estate implemented with partner 4Biznes.
Muscat Eyewear configured Odoo Manufacturing alongside its Sales, POS, Warehouse, Purchase, Calendar, Helpdesk, and Discuss apps to support the production of customized corrective glasses and sunglasses. Configuration work emphasized bills of materials, work order orchestration, and shop floor transaction capture to align retail store service workflows with manufacturing and assembly processes.
Integrations included an EDI connection to lens suppliers that automated over 70 percent of lens orders, plus vendor integrations to synchronize procurement and stock movements across stores and ecommerce. The implementation covered operational sites including 13 retail stores in Poland, one store in the Czech Republic, and the company ecommerce channel, with more than 50 Odoo users supporting sales, inventory, purchase, and service functions on an on premise hosting model.
Governance combined internal Muscat teams with 4Biznes as the implementation partner to accelerate configuration and rollout, following a rapid implementation cadence the company had used previously. Operational outcomes documented by Muscat include automating a majority of lens orders, eliminating two thirds of manual tasks in sales order creation, clearer task assignee visibility, and time savings without increasing headcount, while inventory and accounting modules continued to require localized adjustments for full compliance with Polish tax and inventory practices.
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Point Of Sale | ERP Services and Operations |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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