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Museum of Illusions Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Smeetz Legacy Smeetz Sales Automation CRM n/a 2025 2025
In 2025, Museum of Illusions implemented Smeetz to power Museum of Illusions Malta at Mercury Towers for online ticketing, OTA channel management and guest communications. The deployment uses Smeetz as the Sales Automation application to manage direct sales, channel sales and customer messaging for the brand's first Malta location. Smeetz was configured to activate channel manager functionality alongside gift-card and booking features, supporting inventory control, timed-entry ticketing and automated guest communication workflows. The configuration centralized booking configuration and gift-card fulfillment within the Smeetz platform while exposing booking availability to external channels through the channel manager. Operational coverage is focused on the Malta venue, where Smeetz supports front-of-house ticketing, ticket sales operations and guest engagement teams. The implementation increased venue autonomy over OTA integrations by enabling local operations to control channel connections and booking rules through the Smeetz interface. Governance shifted ownership of OTA connection management and gift-card configuration to venue-level teams, with Smeetz serving as the operational system for booking and guest communications. The rollout delivered improved booking and guest engagement for the Malta location, reflecting the platform capabilities of Smeetz within the Sales Automation category.
IT Decision Makers and Key Stakeholders at Museum of Illusions
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Museum of Illusions Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Museum of Illusions Technographics

Museum of Illusions is a Leisure and Hospitality organization based in Croatia, with around 92 employees and annual revenues of $23.0 million.

Museum of Illusions operates a diverse technology stack with applications such as Smeetz, covering areas like Sales Automation.

Museum of Illusions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Smeetz.

Museum of Illusions recently adopted applications including Smeetz in 2025, highlighting its ongoing modernization strategy.

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Our research team continuously updates Museum of Illusions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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