Toulouse, 31069,
France
Mutami France Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mutami France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Mutami France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mutami France has purchased the following applications: Eurecia Scheduling for Workforce Scheduling in 2025, tolk.ai Chatbot for Chatbots and Conversational AI in 2024, WordPress for Web Content Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mutami France is running and its propensity to invest more and deepen its relationship with Eurecia , tolk.ai , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mutami France revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mutami France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eurecia | Legacy | Eurecia Scheduling | Workforce Scheduling | HCM | n/a | 2025 | 2025 |
In 2025, Mutami France implemented Eurecia Scheduling as part of a Workforce Scheduling initiative to centralize HR processes across its French operations. The deployment used the Eurecia Scheduling application with modules for time & attendance, absences and planning to automate workflows and give employees more autonomy.
Configuration emphasized time & attendance tracking, absence management, and planning capabilities, enabling self-service scheduling and automated absence workflows that reduced manual administrative tasks. The implementation replaced Excel-based planning and manual processes, improving transparency and saving time for the HR team.
Governance concentrated ownership within HR, formalizing rules for time capture, absence approvals and planning workflows while rollout remained HR-focused across Mutami France operations. The deployment aligned the Workforce Scheduling application with core HR processes and employee-facing planning workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| tolk.ai | Legacy | tolk.ai Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Mutami France deployed the tolk.ai Chatbot on its public website, establishing a customer-facing conversational layer. The tolk.ai Chatbot is implemented in the Chatbots and Conversational AI category to support member self-service and front-line customer service functions for the insurer.
The implementation focuses on conversational FAQ handling and guided interaction flows, with natural language intent recognition and scripted reply trees to address membership and policy inquiries. The tolk.ai Chatbot was configured for web widget deployment, session continuity across pages, and content management workflows that allow the organization to update answer sets and conversation paths.
Operationally the chatbot is scoped to digital member support and contact routing on the company website, serving as the first-touch channel for benefit questions, enrollment guidance, and routine service requests. The deployment remains website-centric without public disclosure of backend system integrations, and it is positioned to reduce inbound web form and phone volumes by resolving common queries online.
Governance and operations are structured around digital and customer service teams who own conversational content, tuning, and escalation rules, with iterative updates based on interaction logs and usage patterns. The tolk.ai Chatbot configuration at Mutami France emphasizes maintainability through content versioning and admin controls, enabling ongoing refinement of member-facing workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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