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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Mutual Savings Bank - Franklin, IN Tech Stack and Enterprise Applications

Mutual Savings Bank - Franklin, IN ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSI Legacy CSI NuPoint Core Banking ERP Services and Operations n/a 2018 2019
Mutual Savings Bank - Franklin, IN Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
Mutual Savings Bank - Franklin, IN CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CSI Legacy CSI CRM CRM CRM n/a 2018 2019
In 2018, Mutual Savings Bank implemented CSI CRM as part of a coordinated adoption of CSI NuPoint core processing and cloud-based omnichannel solutions. The bank, headquartered in Johnson County, Indiana and operating from Franklin, IN, configured CSI CRM alongside NuPoint to centralize customer records and support a unified customer experience across digital and branch channels. The CSI CRM implementation was positioned to deliver core CRM capabilities, including customer data consolidation, omnichannel interaction tracking, and integration with business intelligence for daily analysis reporting. Mutual Savings Bank also planned to use adjacent CSI modules such as card services and regulatory compliance services, creating a clustered application footprint with CRM and business intelligence working together to streamline input processes and reporting workflows. Integration architecture centered on the CSI NuPoint core and CSI cloud services, enabling synchronized customer profiles and transaction context across channels. Operational scope emphasized retail banking customer service and front-office staff, with CRM used to support customer-centric workflows, daily operational reports, and a more responsive service model for staff and customers. Governance and process changes focused on instituting consistent, unified channel workflows and leveraging CRM-enabled reporting to drive routine operational checks and staff support practices. Expected outcomes stated by bank executives included a seamless omnichannel customer experience and improved operational efficiencies through streamlined input processes and more timely analysis, with CSI CRM named as the central CRM component in that architecture.
Tag Management CRM 2020 2020
Mutual Savings Bank - Franklin, IN IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Mutual Savings Bank - Franklin, IN

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Mutual Savings Bank - Franklin, IN Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mutual Savings Bank - Franklin, IN IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mutual Savings Bank - Franklin, IN digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mutual Savings Bank - Franklin, IN Technographics
Mutual Savings Bank - Franklin, IN is a Banking and Financial Services organization based in United States, with around 40 employees and annual revenues of $4.0 million.
Mutual Savings Bank - Franklin, IN operates a diverse technology stack with applications such as CSI NuPoint, Microsoft 365 and CSI CRM, covering areas like Core Banking, Collaboration and CRM.
Mutual Savings Bank - Franklin, IN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CSI and Microsoft.
Mutual Savings Bank - Franklin, IN recently adopted applications including CSI Hosting in 2023, Microsoft 365 in 2022 and Microsoft Azure Cloud Services in 2022, highlighting its ongoing modernization strategy.
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Our research team continuously updates Mutual Savings Bank - Franklin, IN’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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