Franklin, 46131, IN,
United States
Mutual Savings Bank - Franklin, IN Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mutual Savings Bank - Franklin, IN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Mutual Savings Bank - Franklin, IN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mutual Savings Bank - Franklin, IN has purchased the following applications: CSI NuPoint for Core Banking in 2018, Microsoft 365 for Collaboration in 2022, CSI CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mutual Savings Bank - Franklin, IN is running and its propensity to invest more and deepen its relationship with CSI , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mutual Savings Bank - Franklin, IN revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mutual Savings Bank - Franklin, IN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSI | Legacy | CSI NuPoint | Core Banking | ERP Services and Operations | n/a | 2018 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSI | Legacy | CSI CRM | CRM | CRM | n/a | 2018 | 2019 |
In 2018, Mutual Savings Bank implemented CSI CRM as part of a coordinated adoption of CSI NuPoint core processing and cloud-based omnichannel solutions. The bank, headquartered in Johnson County, Indiana and operating from Franklin, IN, configured CSI CRM alongside NuPoint to centralize customer records and support a unified customer experience across digital and branch channels.
The CSI CRM implementation was positioned to deliver core CRM capabilities, including customer data consolidation, omnichannel interaction tracking, and integration with business intelligence for daily analysis reporting. Mutual Savings Bank also planned to use adjacent CSI modules such as card services and regulatory compliance services, creating a clustered application footprint with CRM and business intelligence working together to streamline input processes and reporting workflows.
Integration architecture centered on the CSI NuPoint core and CSI cloud services, enabling synchronized customer profiles and transaction context across channels. Operational scope emphasized retail banking customer service and front-office staff, with CRM used to support customer-centric workflows, daily operational reports, and a more responsive service model for staff and customers.
Governance and process changes focused on instituting consistent, unified channel workflows and leveraging CRM-enabled reporting to drive routine operational checks and staff support practices. Expected outcomes stated by bank executives included a seamless omnichannel customer experience and improved operational efficiencies through streamlined input processes and more timely analysis, with CSI CRM named as the central CRM component in that architecture.
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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