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Nahdi Medical company
Location
Abraq Al-Roghamah District,
Jeddah, 21484,
Saudi Arabia
Website
https://www.nahdi.sa/
Phone
966 126 535 353
Artw industry
Retail
Employee
Revenue

Nahdi Medical company Technographics

Nahdi Medical company Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Nahdi Medical company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Nahdi Medical company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Nahdi Medical company has purchased the following applications: DigitalOcean Droplets for Application Hosting and Computing Services in 2017, Algolia Search for Application, Web and Enterprise Search in 2019, Genesys Inbound Call Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Nahdi Medical company is running and its propensity to invest more and deepen its relationship with DigitalOcean , Amazon Web Services (AWS) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Nahdi Medical company revenues, which have grown to $2.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nahdi Medical company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Nahdi Medical company Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
DigitalOcean Legacy DigitalOcean Droplets Application Hosting and Computing Services IaaS n/a 2017 2017
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Algolia Legacy Algolia Search Application, Web and Enterprise Search Content Management n/a 2019 2019
Web Content Management Content Management 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Genesys Legacy Genesys Inbound Call Center Call Center CRM n/a 2019 2019 In 2019 Nahdi Medical Company deployed Genesys Inbound Call Center as a cloud-based Call Center implementation to centralize and modernize contact handling for its Jeddah contact center and nationwide pharmacy support operations. Genesys Inbound Call Center was provisioned on Genesys Cloud CX and targeted two primary business functions, customer-facing inquiry and outbound campaign operations, and an internal IT helpdesk supporting pharmacists plus corporate and distribution center users across Saudi Arabia. The implementation emphasized inbound self-service and business automation capabilities, with configured routing that prioritizes language skills and subject matter expertise to connect callers to best-placed agents. Functional modules implemented include Inbound Self-Service, Business Automation, and Outbound orchestration, enabling expanded self-service choices for customers, automated call flows for common inquiries, and planned outbound campaign management. Operational coverage extended beyond consumer call handling to a helpdesk for pharmacists and internal users nationwide, with remote agent access and built-in redundancy to support out-of-hours coverage. The cloud deployment removed the need to manage a multi-server on-premises estate, and the contact center was installed over a three day period, reducing operational complexity for Nahdi IT teams. Governance and operational workflow shifted as IT administration responsibilities fell, enabling the IT Operations team to focus on network and security priorities rather than contact center maintenance. The company reported reduced reliance on IT for contact center issues, and fewer trouble tickets, with Senior Network and Security Consultant Abbas Mirza noting contact center support now accounts for 10% of his job. Documented outcomes from the deployment include a three day install, better customer experience with greater self-service choices, improved call routing to language and expertise appropriate agents, and reduced IT resource consumption. Genesys Inbound Call Center and Genesys Cloud CX together support Nahdi Medical Company in scaling contact operations across its retail pharmacy footprint in 125 cities and villages.
Call Center CRM 2019 2019
Call Center CRM 2019 2019
CRM CRM 2014 2014
Customer Experience CRM 2020 2020
Customer Experience CRM 2020 2020
Interactive Voice Response (IVR) CRM 2019 2019
Marketing Automation CRM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2018 2019
Recruiting, Applicant Tracking System, Candidate Relationship Management HCM 2019 2019
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce eCommerce 2019 2019
Product Information Management eCommerce 2023 2024
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
EPM EPM 2019 2019
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2020 2020
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Retail Management ERP Services and Operations 2014 2014
Retail Management ERP Services and Operations 2013 2013
Retail Management ERP Services and Operations 2013 2013
Retail Management ERP Services and Operations 2022 2022
Utilities ERP ERP Services and Operations 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Supply Chain Management SCM 2022 2022
Transportation Management SCM 2022 2022
Warehouse Management SCM 2022 2022
IT Decision Makers and Key Stakeholders at Nahdi Medical company
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Nahdi Medical company Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Nahdi Medical company Technographics

Nahdi Medical company is a Retail organization based in Saudi Arabia, with around 6000 employees and annual revenues of $2.18 billion.

Nahdi Medical company operates a diverse technology stack with applications such as DigitalOcean Droplets, Algolia Search and Genesys Inbound Call Center, covering areas like Application Hosting and Computing Services, Application, Web and Enterprise Search and Call Center.

Nahdi Medical company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as DigitalOcean, Algolia and Genesys.

Nahdi Medical company recently adopted applications including AtroPIM in 2023, Oracle Retail Merchandising System in 2022 and Oracle Cloud SCM in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Nahdi Medical company’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Nahdi Medical company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Nahdi Medical company technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.