Nashville, 37212, TN,
United States
Nashville Department of Emergency Communications Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Nashville Department of Emergency Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 245 Nashville Department of Emergency Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nashville Department of Emergency Communications has purchased the following applications: Motorola PremierOne CAD for Computer Aided Dispatch in 2025, Zoom for Audio Video and Web Conferencing in 2024, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nashville Department of Emergency Communications is running and its propensity to invest more and deepen its relationship with Motorola Solutions , Zoom Video Communications , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nashville Department of Emergency Communications revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nashville Department of Emergency Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Motorola Solutions | Legacy | Motorola PremierOne CAD | Computer Aided Dispatch | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, the Nashville Department of Emergency Communications implemented a cloud-based back-up instance of Motorola PremierOne CAD to add a new layer of resiliency to its Computer Aided Dispatch operations. The initiative introduces a Motorola Solutions continuity service that exposes a cloud-based web portal, enabling dispatchers to access and enter incident information during planned or unplanned IT disruptions.
Nashville DEC already uses Motorola PremierOne CAD as the primary system to capture and share information for over one million incidents yearly, and the new cloud back-up is designed to operate in parallel with the primary CAD. The continuity capability removes the need for manual re-entry of incidents during outages by allowing dispatchers to continue coordinating with field responders from the web portal.
The implementation follows a cloud-hosted deployment architecture with an explicit failover and failback workflow, and DEC completed a rigorous test that switched CAD operations from the primary system to the cloud back-up and then back again, with operations continuing uninterrupted. Operational control and governance are maintained by the DEC CAD system administration team, and the rollout formalizes continuity procedures for 911 dispatch operations within the Nashville Department of Emergency Communications.
This implementation affects dispatcher workflows and field responder coordination within Nashville DEC, institutionalizing a continuity pathway for Computer Aided Dispatch that is invoked during IT disruptions, and it is positioned as an operational enhancement to ensure emergency communications remain available to Nashvillians and visitors.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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