NAPA Auto Parts
2999 Wildwood Pkwy.,
Atlanta, 30339, GA,
United States
Atlanta, 30339, GA,
United States
1 770-956-2200
Retail
NAPA Auto Parts Technographics
NAPA Auto Parts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NAPA Auto Parts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 NAPA Auto Parts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NAPA Auto Parts has purchased the following applications: Oracle PeopleSoft Payables for AP Automation in 2011, Jobvite for Recruiting, Applicant Tracking System in 2014, LogMeIn BoldChat for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NAPA Auto Parts is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Jobvite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NAPA Auto Parts revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NAPA Auto Parts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NAPA Auto Parts Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Payables | AP Automation | ERP Financial Management | n/a | 2011 | 2011 |
In 2011 NAPA Auto Parts implemented Oracle PeopleSoft Payables as an AP Automation solution to centralize accounts payable and payment processing across its HQ, distribution centers, and retail stores. Oracle PeopleSoft Payables was provisioned to support coded invoice entry, vendor invoice processing, payment execution and reconciliation in support of accounts payable and cash management workflows.
The implementation configured core payables modules for invoice coding reviews from HQ, EDI exception handling and correction for incoming freight receipts, manual keying for special orders and SPOM entries, check runs with a maintained manual check log, and bank reconciliation routines for transferring funds from local depositories to HQ bank accounts. The system was also used to key class credits for returned parts, generate nightly billing reports, and create hard copy return documentation for supplier credit submission.
Operational integrations and touchpoints reflected existing process dependencies, including Storefront order data for AR lookups, RADS transmission monitoring for orders not transmitted, IBS contract paperwork workflows for bid and international sales, TAMS inputs for Non-TAMS stock orders, supplier EDI feeds for receipts, and interfaces to HQ and local bank deposit records for end of day accounting. The deployment supported distribution center stockroom tasks, store AR inquiry and month end AR statement distribution, customer service order intake and research of short payments, and carrier claims and rebate account maintenance workflows.
Governance and process controls emphasized establishing nightly billing and end of day accounting procedures, standardized reporting for past due AR equal to or over one thousand dollars, documented protocols for handling bad checks and credit card disputes, and defined steps for managing exceptions such as damaged or defective parts and unscanned stockroom receipts. Oracle PeopleSoft Payables served as the transactional backbone for these AP Automation controls while supporting reconciliations, dispute investigations, and the generation and distribution of operational and month end reports across stores, DCs, and HQ.
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Financial | ERP Financial Management |
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2014 | 2015 |
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 NAPA Auto Parts deployed Jobvite as its primary applicant tracking solution, implementing Jobvite to support online hiring workflows on the company careers site. The deployment is explicitly aligned to the Recruiting,Applicant Tracking System category and is exposed through the public website careers and application flows accessible from napaonline.com and the Jobvite career portal link.
Configuration focused on core Recruiting,Applicant Tracking System capabilities, with Jobvite configured for job requisition posting, candidate submission and tracking, screening workflows, resume parsing, and career site application forms. The implementation leveraged Jobvite career site integration to surface open store and corporate roles, and to route candidate records into structured hiring stages and interview workflows.
Operational coverage centers on corporate talent acquisition and retail store hiring in the United States, with the system embedded in the public-facing application experience to capture and manage applicants. Candidate data and workflow states are consolidated in Jobvite to support recruiter triage, hiring manager review, and structured applicant tracking across recruiting teams.
Governance and process changes emphasized standardized requisition approval and candidate review steps managed by HR and talent acquisition, implementing consistent workflow states and role based access for recruiters and hiring managers. The implementation narrative documents Jobvite as the central Recruiting,Applicant Tracking System for NAPA Auto Parts, with the career site integration forming the primary intake and candidate engagement channel.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, NAPA Auto Parts deployed LogMeIn BoldChat as a Chatbots and Conversational AI solution on its public website. The implementation embedded LogMeIn BoldChat into napaonline.com to provide real time customer engagement alongside the e-commerce storefront. This deployment focused on online customer service and sales support for web shoppers.
Functional capabilities implemented with LogMeIn BoldChat included live chat, proactive chat invitations, templated responses, agent routing, chat transfer and session transcripts, and administrative reporting and monitoring dashboards. The BoldChat deployment connected the web front end to agent consoles to create synchronous chat workflows and to support contact center agents and store support teams. Governance elements included defined agent routing rules, scripted response libraries and chat monitoring processes to standardize responses and escalate complex inquiries.
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Cognitive Computing | AI-Powered Application |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2014 |
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Transportation Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SD-WAN | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at NAPA Auto Parts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by NAPA Auto Parts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NAPA Auto Parts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NAPA Auto Parts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NAPA Auto Parts Technographics
NAPA Auto Parts is a Retail organization based in United States,
with around 13000 employees and annual revenues of $3.00 billion.
NAPA Auto Parts operates a diverse technology stack with applications such as
Oracle PeopleSoft Payables, Jobvite and LogMeIn BoldChat,
covering areas like AP Automation, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
NAPA Auto Parts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Jobvite and GoTo (formerly LogMeIn).
NAPA Auto Parts recently adopted applications including
SoundHound Smart Answering in 2023, WHI Nexpart eCommerce in 2022 and AdRoll in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NAPA Auto Parts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NAPA Auto Parts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NAPA Auto Parts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.