National Express
2601 Navistar Drive,
Lisle, 60532, IL,
United States
Lisle, 60532, IL,
United States
1 800-950-0485
Transportation
National Express Technographics
National Express Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 National Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Express has purchased the following applications: Oracle WebCenter Accounts Payable for AP Automation in 2017, Oracle E-Business Suite Benefits for Benefits Administration in 2016, IBM Maximo for Enterprise Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Express is running and its propensity to invest more and deepen its relationship with Oracle , Benefitfocus , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Express revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Express Tech Stack and Enterprise Applications
National Express ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle WebCenter Accounts Payable | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 National Express implemented Oracle WebCenter Accounts Payable as an AP Automation initiative to establish a paperless invoice intake and processing pipeline. The deployment centralized invoice capture and management within Oracle WebCenter Accounts Payable for the Accounts Payable function inside Finance.
The implementation configured standard AP Automation capabilities, including document capture and imaging, automated invoice ingestion, data extraction and validation, workflow routing for approvals, and exception handling. Oracle WebCenter Accounts Payable was used as the system of record for invoice artifacts and approval state, with configuration focused on invoice lifecycle orchestration and document retention.
Operational scope targeted Accounts Payable and core finance processes, with workstreams organized around invoice receipt, validation, approval routing, and handoff to accounting posting. The rollout emphasized converting paper invoices into digital documents and instrumenting the invoice lifecycle inside Oracle WebCenter Accounts Payable to remove manual paper steps.
Governance and process restructuring accompanied the technical implementation, with revised invoice handling procedures, digital approval workflows, and audit trail requirements formalized to align with the new AP Automation environment. Implementation artifacts note a streamlined paperless process of invoices into Oracle WebCenter Accounts Payable as the primary configuration outcome.
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ERP Financial | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2008 | 2008 |
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National Express HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016 National Express implemented Oracle E-Business Suite Benefits to govern employee benefits within its broader Oracle E-Business Suite R12 environment. The deployment targeted Benefits Administration for United States and Canadian legislation support and centralized configuration work from the corporate head office in Lisle, Illinois.
The implementation configured Oracle E-Business Suite Benefits and adjacent HCM modules including Core HR, Self Service HR, Payroll, Time and Labor OTL, Advance Benefits OAB, and WebADI, while recruiting integration points used Taleo Recruiting Cloud and Taleo Cloud Connect Client. Functional setups emphasized OTL rules aligned to state and federal wage and hour regulations, payroll Year End processing, cost accounting integration into payroll, and security and profile management through Oracle Application Object Library.
Integrations were explicit and operational, linking Oracle E-Business Suite Benefits to ADP, HireRight, EY, BeaconInsight, Oracle BI/EPM Hyperion, bank integration points, and third party payment processors to support inbound and outbound payroll and compliance data flows. The technical footprint referenced Oracle components such as Concurrent Manager, Apache Web Server, and WebLogic and relied on DBAs to manage quarterly and ad hoc patching for US and Canada legislative updates.
Operational governance included monthly tax filing support across multiple government reporting entities, account reconciliations between Oracle EBS and integrated systems, and level 2 production support for incident resolution. Change control, test strategy and UAT coordination were part of the delivery lifecycle, using AIM style artifacts and SQL based data validation to ensure configuration accuracy and IT audit control execution.
The role and system design emphasized maintaining a stable and accurate Oracle EBS production instance that meets compliance and audit policies, while enabling business process owners in HR, payroll, and finance to manage benefits and payroll workflows. Ongoing responsibilities included creating functional tests and ad hoc queries, supporting off hours patching and month end activities, and developing training and documentation to sustain Benefits Administration operations.
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Core HR | HCM |
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2016 | 2016 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Self Service | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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National Express ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, National Express implemented IBM Maximo as its Enterprise Asset Management platform. The Maximo Program Manager led the development of business processes that formed the basis for Maximo configuration and interface requirements, establishing the configuration baseline used throughout the program.
The deployment used the Maximo Application Suite to deliver core Enterprise Asset Management capabilities, with configuration focused on asset register consolidation, work order and maintenance management, preventive maintenance scheduling, inventory and spare parts control, and mobile field technician workflows. The program manager coordinated configuration, testing and deployment activities across internal business teams, IT personnel and subcontractors to align technical settings with defined processes.
Integrations were scoped as nine must-have interfaces to existing applications, and those nine interfaces were defined during the business process design phase to support data flows for assets, work orders, schedules and inventory. Integration testing and staged cutover activities were coordinated across teams to validate interface mappings and data synchronization before rollout.
Operational coverage extended to over 150 locations across the United States and Canada, supporting maintenance, operations and field service functions. Governance relied on the documented business processes as the configuration control point, with centralized testing gates and coordinated deployments managed by the Maximo Program Manager.
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Field Service Management | ERP Services and Operations |
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2010 | 2010 |
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National Express Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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National Express Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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National Express CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Enablement | CRM |
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2024 | 2024 |
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National Express PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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National Express IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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National Express CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at National Express
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager, Safety Analytics | Manager | IT | |
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Data Solutions Manager | Manager | IT | |
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VP of IT | VP | IT | |
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CFO | CXO | Finance | |
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VP Controller | VP | Finance | |
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Finance Director | Director | Finance | |
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Director Of Internal Audit | Director | Finance | |
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Procurement Manager | Manager | Procurement | |
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Accounting Manager | Manager | Finance | |
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Director of Compensation and Benefits and HRIS | Director | HR | |
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Director, Human Resources | Director | HR | |
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Chief Operations Officer | CXO | Finance | |
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Senior Director of IT Infrastructure & Security | Director | IT | |
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VICE PRESIDENT, OPERATIONS, PROCESS IMPROVEMENT | VP | Operations | |
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Global Director - Mobility and EV Technologies | Director | IT | |
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Vice President of Maintenance | VP | Operations | |
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Director of Workers Compensation | Director | HR | |
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Area Director Of Human Resources | Director | HR | |
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Benefits Manager, North America | Manager | HR | |
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Apps Being Evaluated by National Express Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Express IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Express digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Express Technographics
National Express is a Transportation organization based in United States,
with around 10000 employees and annual revenues of $1.50 billion.
National Express operates a diverse technology stack with applications such as
Oracle WebCenter Accounts Payable, Oracle E-Business Suite Benefits and IBM Maximo,
covering areas like AP Automation, Benefits Administration and Enterprise Asset Management.
National Express has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBM.
National Express recently adopted applications including
Arpedio in 2024, IBM Maximo in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Express’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Express’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Express technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.