National Insurance Company
3, Middleton Street, Prafulla Chandra Sen Sarani,
Kolkata, 700071,
India
Kolkata, 700071,
India
91 22 831705
Insurance
National Insurance Company Technographics
National Insurance Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10669 National Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Insurance Company has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Oracle PeopleSoft HCM for Core HR in 2015, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Insurance Company is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Insurance Company revenues, which have grown to $4.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Insurance Company Tech Stack and Enterprise Applications
National Insurance Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, National Insurance Company implemented Oracle E-Business Suite as its ERP Financial platform to consolidate core finance operations. The deployment used Oracle Applications R12 technology and focused on transactional finance controls for a state owned general insurer headquartered in Kolkata with operations across India and serving Nepal.
The implementation concentrated on finance modules, specifically general ledger and accounts payable, with configuration and operational routines to support reversal of GL journals and cancellation of AP invoices. Oracle E-Business Suite was configured to handle transaction-level controls and incident resolution workflows within the finance modules, reflecting day to day accounting and invoice correction processes.
Operational ownership rested with a dedicated 45 person Oracle Applications R12 team that performed configuration, incident management, and ongoing operational support for finance. The scope covered finance and accounting departments across the company, aligning Oracle E-Business Suite ERP Financial processing with NICL business functions for policy-related accounting and supplier payments.
Governance emphasized incident resolution in finance modules and transaction control procedures for GL and AP, with the onshore team responsible for handling incidents and routine journal or invoice reversals. The narrative centers on National Insurance Company, Oracle E-Business Suite, ERP Financial and finance function alignment rather than on external implementation partners.
|
National Insurance Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2015 | 2016 |
In 2015 National Insurance Company implemented Oracle PeopleSoft HCM as its Core HR application for enterprise workforce management across an employee base of 10,669. The deployment positioned Oracle PeopleSoft HCM as the central system of record for Core HR data, supporting personnel records and workforce administration for the insurer.
The implementation included standard PeopleSoft HCM functional modules aligned to Core HR responsibilities, including employee data management, workforce administration, payroll interfacing, benefits configuration, and talent and performance workflows. Configuration work emphasized HR process automation, role based security, and HR analytics to enable structured personnel lifecycle management and reporting.
Architecturally the rollout integrated Oracle PeopleSoft HCM with the organizations existing enterprise technology stack, reflecting explicit exposure requirements listed by the customer. Integrations and interfaces were executed with Oracle Financials for finance and payroll interfacing, Siebel CRM for customer and policyholder touchpoints, SAS master data management for enterprise data consistency, Opentext Documentum for document lifecycle, Oracle Identity Management for authentication and identity provisioning, Oracle BPEL Suite for orchestration, and ODI and OBIEE for ETL and reporting. Integration patterns relied on batch and real time interfaces, centralized master data synchronization, and orchestration through the existing middleware components.
Program governance emphasized rigorous vendor management and service level agreement frameworks, aligned to evaluation, negotiation, selection, performance and SLA disciplines noted in the project brief. Operational ownership combined HR and IT governance structures, with change management, role based access governance, and ongoing vendor performance reviews to sustain PeopleSoft HCM as the Core HR backbone for National Insurance Company.
|
National Insurance Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, National Insurance Company implemented LiveChat on its public website. LiveChat is deployed as a Chatbots and Conversational AI solution to manage inbound customer queries on the insurer's site and to support the customer service function.
The deployment centers on a web-embedded chat widget and an agent-facing console, configured for real-time text conversations, canned responses, and transcript capture. Configuration includes proactive messaging and queuing logic to route live sessions to staffed agents, and built-in reporting capabilities for conversation volume and agent activity as typical for Chatbots and Conversational AI implementations.
Operational scope is focused on the company website and the customer support organization, where LiveChat orchestrates first contact handling, chat escalation to agents, and logging of conversation transcripts into support workflows. Governance and process changes emphasize agent routing rules and transcript-driven issue tracking, aligned with digital customer service operations rather than backend system replatforming.
|
National Insurance Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2016 |
|
National Insurance Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2015 | 2016 |
|
IT Decision Makers and Key Stakeholders at National Insurance Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by National Insurance Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Insurance Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Insurance Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD National Insurance Company Technographics
National Insurance Company is a Insurance organization based in India,
with around 10669 employees and annual revenues of $4.68 billion.
National Insurance Company operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle PeopleSoft HCM and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
National Insurance Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LiveChat, Inc..
National Insurance Company recently adopted applications including
LiveChat in 2021, Oracle E-Business Suite in 2015 and Oracle PeopleSoft HCM in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Insurance Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Insurance Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Insurance Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.